Ross Terry

• Oversaw operations of twelve funeral homes and two care centres.
• Facilitated daily deceased transfers between care centre and funeral home.
• Coordinated hospital and care centre transfers, addressing removal needs efficiently.
• Managed funeral logistics, ensuring optimal staffing levels and accommodating client requests.
• Organised and help with Deceased care and prep making sure embalming is carried out when requested.
• Record and ensure staff made aware of any infectious deceased and important information are recorded on clients portal.
• Met KPI targets while conducting daily safety checks for service readiness.
• Supervised over 20 staff, ensuring completion of E-learning and training within deadlines.
• Maintained a fleet of 20+ vehicles, conducting weekly checks and reporting damages.
• Conducted thorough vehicle cleaning pre- and post-use to ensure compliance with road laws.
• Maintaining building records including asbestos reports and legionella reports.
• Ordering and maintaining coffin stock levels and the ordering of special coffins in time for funeral.
• Analyse incidents and complaints, producing comprehensive reports on decisions and outcomes.

My current role and responsibilities include:

• Analyse daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Complete opening and closing procedures each day.
• Uphold positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Keep awareness of competitor activity and develop ideas to promote the store.
• Lead regular staff performance reviews to provide guidance and support for individual development.
• Maximise profitability through efficient budgeting and identify opportunities for growth.
• Monitor stock levels and write timely order supply requests to replenish merchandise.
• Challenge and inspire team members to achieve business results.
• Maximise sales, advising customers of promotions and sales.
• Stock taking and multi store stock taking on a yearly and half yearly basis. Including containerisation on seasonal activities.
• Maximised performance to ensure achievement of sales and KPI targets.
• Followed strict health and safety regulations, reducing workplace accidents.

• Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
• Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
• Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
• Oversaw all operations for smooth service during peak hours.
• Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
• Trained new staff members on company policies, ensuring consistent service standards.

• As a replenishment Manager duties would involve leading a team of 7-22 staff to ensure that stock levels were full.
• Store is fully clean and recovered ready for next trading day.
• Store standards where kept on top of.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Shelves where inline with company panagrams.
• Duty manager on most my shifts.
• Forklift trained to stock of the lorry's.
• Dealing with customers and managing the warehouse
• Keeping up to date on health and safety guidelines and ensuring staff are also up to date with health and safety policies.

• As a shift manager, my role encompassed a great deal of leadership in order to maintain effective team work so that service was delivered to a high standard.
• I had the responsibility of analysing stats on every shift in order to achieve company targets.
• I had to ensure that the store was clean and that all customers were satisfied with the products and service they received from the team.
• Where problems arise, I am able to communicate effectively with team members and customers, but if additional advice is required then I will seek support from senior staff.
• My other duties included replying to emails and ensuring that shift stats and drivers mileage were sent promptly at the end of each shift.
• I also had the responsibility of maintaining confidentiality through keeping current employee documents up to date.

• Managed inventory of machine parts, ensuring timely replacements.
• Improved efficiency with routine machine checks and adjustments.
• Collaborated with team members to meet production deadlines.
• Utilised specialist tools for precise machine adjustments.

• Conducted wheel alignments to ensure optimal vehicle control and stability.
• Installed new car parts for extended vehicle longevity.
• Inspected exhaust systems, ensured lower emission levels achieved effectively.
• Maintained high standards of workmanship with attention to detail during repairs.
• Carried out scheduled and routine maintenance on small and large vehicles.
• Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
• Prepared vehicles for MOT tests through comprehensive pre-inspection cleans.
• Ordered parts and components to facilitate installation and service works, liaising with suppliers to ensure adherence to set timeframes.