Ross Stewart

• Managed all financial records to ensure accuracy and compliance.
• Prepared monthly reports, enhancing company's decision-making process.
• Simplified internal processes by implementing innovative administrative strategies.
• Increased efficiency with meticulous invoice and payment processing.
• Maintained up-to-date knowledge of company policies for smooth operations.
• Streamlined data entry tasks for improved workflow efficiency.
• Conducted bank reconciliations regularly to keep accounts balanced.
• Implemented new software systems to streamline accounting processes.
• Reviewed expense forms, maintaining transparency in expenditure.
• Collaborated with accountants for successful year-end closing procedures.
• Verified vendor invoices against purchase orders to prevent discrepancies.
• Provided administrative support during annual budget planning sessions.
• Reconciled accounts and prepared month-end documentation for accurate reporting and recordkeeping.
• Liaised with clients to manage account enquiries and update relevant data.
• Monitored financial transactions and reconciled statements to support corporate objectives.
• Managed account records in proprietary software, maintaining strict adherence to data security measures.
• Oversaw A/P and A/R functions to facilitate timely payments and prohibit past-due balances.
• Registered customer information on database to maintain accurate records.
• Prepared monthly reports, account reconciliations and financial statements.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Addressed account inquiries and provided updated data from CRM software.
• Ensured accurate record keeping, resulting in seamless audits.

• Improved stock control systems by diligently conducting inventory audits.
• Managed stock levels for optimal business performance.
• Increased efficiency with proactive management of all warehouse storage areas.
• Conducted regular stock takes, ensuring accurate inventory at all times.
• Monitored stock movement, swiftly addressing any discrepancies or issues identified.
• Ensured health and safety regulations were always adhered to whilst handling stocks in warehouse.
• Regularly updated inventory records, maintaining accuracy throughout entire supply chain process.
• Investigated missing items, discrepancies and losses.
• Controlled best before dates to properly utilise stock.
• Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
• Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
• Counted and recorded stock precisely for reliable audits.
• Followed procedures to maintain accurate stock counts and organised storage system.

• Enhanced customer satisfaction by delivering top-notch service.
• Coordinated staff schedules for efficient store operations.
• Increased store cleanliness with regular maintenance tasks.
• Implemented visual merchandising strategies to improve product visibility.
• Achieved smooth workflow by delegating tasks appropriately.
• Ensured compliance with health and safety regulations for safer working environment.
• Monitored stock levels to avoid overstocking or under stocking issues.
• Trained new employees, promoting rapid productivity increase.
• Collaborated closely with store manager for planning promotional events successfully.
• Maintained an organised shop floor whilst boosting operational efficiency.
• Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
• Coached team to deliver top-quality customer service and uphold brand values.
• Updated pricing and promotions to fulfil store goals.
• Ordered additional stock and new product offerings on monthly basis based on supply and demand.
• Oversaw cash handling procedures, ensuring accuracy and security.
• Cashed up tills and counted takings to balance books at business close.
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• Oversaw cash handling procedures, ensuring accuracy and security.

• Improved customer satisfaction by addressing and resolving complaints swiftly.
• Managed difficult situations for positive outcomes.
• Enhanced brand reputation with excellent telephone etiquette.
• Delivered exceptional service to increase customer loyalty.
• Offered additional products and services to boost company sales.
• Ensured minimal wait times by prioritising tasks effectively during peak hours.
• Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
• Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Maintained up-to-date client records in database systems.
• Accepted direct payments and set up invoicing and payment plans for complex orders.
• Set up appointments for customers and entered work tickets to obtain needed services for clients.
• Used Xero to maintain company accounts.
• Processed accounts receivable and accounts payable.
• Generated monthly management accounts within agreed deadlines.
• Oversaw company accounts, bank reconciliations and payments.
• Reconciled supplier statements to achieve accounts accuracy.

Streamlined bar operations, leading to improved efficiency.

• Promoted a positive work environment through effective leadership.
• Ensured legal compliance by adhering to licensing regulations.
• Maintained high standards of customer service for enhanced patron satisfaction.
• Developed successful marketing strategies to increase bar visibility in the community.
• Managed stock control and ordering process for efficient operation.
• Implemented health and safety protocols, ensuring a safe environment for both staff and customers.
• Negotiated with suppliers for better procurement deals, resulting in cost savings.
• Fostered strong relationships with customers, contributing to business growth through repeat patronage.
• Planned and organised special events to attract more customers.
• Managed payroll administration, ensuring accurate and timely payments for all staff members.
• Coordinated staff schedules to meet operational demands during busy periods whilst minimising labour costs.
• Assessed financial reports regularly; implemented necessary adjustments to maintain profitability targets without compromising on quality or service standards.
• Took responsibility for cash handling at end of day closeout procedures; ensured accuracy and integrity of transactions recorded during each trading session.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Prepared detailed tax returns, ensuring compliance with HMRC regulations.
• Maintained cash flow by monitoring bank balances and cash requirements.
• Compiled monthly journal entries into general ledger system.
• Managed payroll operations for team of employees.
• Prepared year-end accounts, VAT returns and personal tax returns ahead of deadlines.
• Reviewed bookkeeping and management accounts to achieve clear and correct reports.

• Improved customer satisfaction by conducting regular product demonstrations and trainings.
• Managed all aspects of inventory for optimisation of stock levels.
• Developed business strategies with focus on increasing market share.
• Coordinated sales operations to ensure smooth workflow and efficiency.
• Led team meetings for improved communication and collaboration.
• Fostered strong relationships with vendors for favourable negotiation outcomes.
• Implemented effective sales strategies, contributing to revenue growth.
• Maintained thorough knowledge of competitive products for strategic planning purposes.
• Travelled extensively across region to understand market dynamics better.
• Oversaw compliance with company policies and procedures within the team.
• Generated accurate summaries and YoY growth percentage for accounts.
• Oversaw planning and execution of targeted sales and marketing strategies.

• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Developed robust client relationships for improved business growth.
• Streamlined sales processes to enhance team productivity.
• Implemented training programmes, improving team performance levels.
• Led high-performance sales teams, ensuring achievement of targets.
• Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
• Drove revenue growth by identifying and capitalising on emerging market trends.
• Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
• Optimised sales methods to best engage, acquire and retain customers.
• Customized promotional strategies to meet needs of different clients, products and services.
• Used multi-source data to determine sales and delivery terms for products and services.

• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Streamlined administrative processes for increased efficiency in the workplace.
• Expedited document filing system with a new, organised method.
• Managed front desk duties to ensure smooth operation of reception area.stock
• Streamlined order fulfilment process for quicker customer service response times.
• Produced and formatted various stock reports using specialised program & software, enhancing data analysis capabilities.
• Prevented overstocking and running out-of-stock (OOS) through accurate forecasting of supply and demand.
• Oversaw purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.

• Secured customer loyalty by providing excellent service.
• Negotiated sales deals for maximum profitability.
• Increased showroom footfall with strategic marketing initiatives.
• Provided comprehensive product knowledge to prospective buyers.
• Built strong relationships with customers through attentive service.
• Coordinated test drives for interested buyers.
• Facilitated smooth transactions between dealership and customers.
• Met sales targets consistently through diligent follow-ups and negotiations.
• Contributed to team sales goals by cross-selling additional products and services.
• Maintained updated knowledge of industry trends, contributing to competitive positioning of dealership.
• Assisted in the appraisal of trade-in vehicles to determine fair market value.
• Worked collaboratively with finance department to arrange suitable payment plans for customers.
• Conducted demonstrations of vehicle features, increasing buyer engagement and interest.
• Resolved customer complaints effectively, preserving brand reputation and trust amongst clientele.
• Utilised CRM software for tracking leads, improving efficiency in lead management process.
• Helped to set up showrooms and displays to wow visitors.