Ross Maclean
East Kilbride,South Lanarkshire
Summary
Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Reliable Van Delivery Driver with Motor parts industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Safety and security assistant
Security Scotland Ltd
Glasgow, Glasgow City
2025.11 - Current
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Provided assistance for lost patrons, resulting in a positive customer service experience.
- Ensuring that no prohibited or restricted items are taken into secured zones within venues
- Assisted in emergency evacuation procedures, ensuring swift and orderly exit of crowds.
- Improved crowd control through effective positioning at key areas around the stadium.
- Ensured safety by maintaining constant vigilance over stadium premises.
- Participated in regular training sessions on latest security protocols and techniques enhancing overall job performance.
- Collaborated with local law enforcement agencies for improved security measures.
- Followed established rules and regulations strictly contributing towards maintaining discipline among spectators.
- Coordinated effectively with other security staff members during large-scale events to ensure comprehensive coverage of all areas within stadium grounds.
- Handled cash transactions accurately for efficient operation.
- Collected parking fees in a timely manner; boosted revenue generation.
Warehouse operative
GXO Logistics
East Kilbride, South Lanarkshire
2025.09 - 2025.12
- Maintained safety regulations by enforcing strict adherence to company policies.
- Reduced damages with careful handling and storage of fragile items.
- Picking and packing orders from a wide range of products, checking, wrapping, and palletising them for loading onto delivery vehicles
- Accurately unloading and loading vehicles according to established procedures and safety standards
- Deal with both goods in and goods out
Administrative Assistant
First Direct - UK
Blantyre, South Lanarkshire
2024.05 - 2024.07
- Data Entry & Record Management: Maintained accurate client records and organized filing systems.
- Communication: Handled calls, emails, and inquiries, ensuring timely responses.
- Scheduling & Coordination: Managed appointments, meetings, and room bookings.
- Document Preparation: Drafted, proofread, and formatted reports and business correspondence.
- Support to Leadership: Assisted senior staff with travel arrangements, presentations, and meeting preparation.
- Customer Service: Provided administrative support to resolve client issues and update records.
Administrative Officer
Home Office - UK
Glasgow, Glasgow City
2023.09 - 2024.02
- Managed asylum claimants' cases, gathering essential information to initiate asylum applications in the UK.
- Utilized Microsoft Excel, Word, and government systems to ensure efficient data management and accurate documentation.
- Collaborated across teams using Microsoft Teams, promoting effective communication and workflow coordination.
- Evaluated and monitored service users' eligibility for Home Office accommodations, considering medical and pastoral needs.
- Reason for Leaving: Contract assignment completed; lack of further work prompted pursuit of new opportunities.
Customer Support Specialist
Teleperformance - UK
Glasgow, Glasgow City
2023.04 - 2023.07
- Passport Renewals (HMPO): Addressed inquiries during a national strike, scheduled appointments, and ensured compliance with the Data Protection Act.
- Student Loans England: Provided accurate information to students regarding claims, verified caller identities, and ensured data security.
- Reason for Leaving: Insufficient training and support during live call transition; subsequently accepted a cleared role with the Home Office.
Delivery Driver
TMS East Kilbride - UK
East Kilbride, South Lanarkshire
2021.10 - 2022.09
- Delivered automotive spare parts to customers across Glasgow and surrounding areas.
- Coordinated delivery schedules for optimum time management.
- Reduced fuel costs with efficient route planning.
- Regularly updated control centre on location and availability .
- Maintained vehicle cleanliness for a professional appearance.
- Conducted vehicle safety checks and assisted with parts location when required.
- Reason for Leaving: Temporary suspension of driving license due to medical circumstances.
Delivery Driver
J Sainsbury's plc (Darnley) & Morrisons (Giffnock)
Glasgow, ERW
2020.12 - 2021.10
- Ensured timely delivery of groceries to customers in Ayrshire, Renfrewshire, Lanarkshire, and Glasgow.
- Maintained vehicle safety and provided outstanding customer service at collection points.
Bus Driver
First Group plc, Blantyre - Scotland
Blantyre
2020.01 - 2020.12
- Operated local and city bus routes across Lanarkshire and Glasgow, ensuring passenger safety and efficient travel.
- Assisted passengers with timetable information, route guidance, and resolving travel-related concerns.
- Checked validity of passenger tickets or passes to prevent fraud.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Followed company policies strictly, upholding professional standards at all times.
- Reported any mechanical problems promptly for early resolution.
- Ensured passenger safety by adhering to all traffic regulations.
- Promoted good behaviour amongst passengers with clear communication of rules.
Customer Service Advisor
John Lewis & Partners
Blantyre, South Lanarkshire
2014.07 - 2019.12
- Delivered exceptional customer support, building strong relationships while resolving inquiries and complaints.
- Processed complex sales transactions and maintained meticulous records using Excel and Google Sheets.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Built positive customer rapport through friendly, professional communication.
- Reduced customer wait times by adhering to call target timeframes.
- Updated customers on special offers and promotions for increased revenue.
- Actioned customer feedback to enhance contact centre service provisions.
- Built customer rapport by providing friendly, genuine service.
Receptionist
University of Glasgow Veterinary School
Glasgow, Glasgow City
2013.06 - 2014.06
- Oversaw front desk operations, including visitor assistance, mail distribution, office supply procurement, and expense tracking.
- Maintained a welcoming and professional reception environment while handling multiple tasks effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
Receptionist
Scottish Environmental Protection Agency
East Kilbride, South Lanarkshire
2012.06 - 2013.05
- Oversaw front desk operations, including visitor assistance, mail distribution, office supply procurement, and expense tracking.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Administrative Officer
Registers of Scotland
Glasgow, Glasgow City
2002.09 - 2011.12
- Delivered comprehensive administrative support, including document management, meeting scheduling, and procurement coordination.
- Handled confidential documents with utmost care; ensured data security at all times.
- Improved file management system through systematic categorisation and labelling practices.
- Prioritised tasks for timely completion of projects.
- Maintained a clean, organised workspace; improved productivity levels.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Organised filing system for important and confidential office documents.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
Administrative Assistant
UK Passport Agency
Glasgow, Glasgow City
1996.01 - 2002.08
- Processed postal applications, reconciled cash transactions, and provided face-to-face customer support at public counters.
- Interacted professionally with clients providing excellent service at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Contributed to team effort by accomplishing related results as needed.
- Applied maths abilities to calculate and check financial figures.
- Sorted and organised different types of information by document type, personnel or location.
- Examined, scanned and input documents in software system.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Education
High School - ‘O' Grade Arithmetic
Claremont High School
East Kilbride 1982.01 - 1987.01
Skills
- Administrative Expertise: Comprehensive experience in office management, data entry, and documentation
- Customer Service Excellence: Skilled in complaint resolution, relationship management, and delivering superior service
- Technical Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) and various bespoke systems
- Problem Solving: Analytical thinker with a focus on precision, accuracy, and innovative solutions
- Adaptability & Resilience: Proven ability to thrive in fast-paced environments, managing multiple priorities with professionalism and efficiency
- Vigilance and alertness
- Use of security tools
- Public safety principles
- Security protocols adherence
- Punctuality and reliability
- Customer Service
- Multi-drop deliveries
- Route planning
Certification
European Computer Driving Licence (ECDL)
LANGUAGES
English (Fluent).
Italian.
REFERENCES
Available Upon Request.
HOBBIES & INTERESTS
Badminton., Football., Traveling., Reading., Spending quality time with family., Focusing on Health and Losing Weight.
PROFESSIONAL DEVELOPMENT
Committed to continuous learning and professional growth, eager to embrace new challenges and contribute to organizational success.
Affiliations
- Season ticket holder at Heart of Midlothian FC
- Cinema
- Playing football
- Playing Badminton
- Gym
References
References available upon request.
Timeline
Safety and security assistant
Security Scotland Ltd
2025.11 - Current
Warehouse operative
GXO Logistics
2025.09 - 2025.12
Administrative Assistant
First Direct - UK
2024.05 - 2024.07
Administrative Officer
Home Office - UK
2023.09 - 2024.02
Customer Support Specialist
Teleperformance - UK
2023.04 - 2023.07
Delivery Driver
TMS East Kilbride - UK
2021.10 - 2022.09
Delivery Driver
J Sainsbury's plc (Darnley) & Morrisons (Giffnock)
2020.12 - 2021.10
Bus Driver
First Group plc, Blantyre - Scotland
2020.01 - 2020.12
Customer Service Advisor
John Lewis & Partners
2014.07 - 2019.12
Receptionist
University of Glasgow Veterinary School
2013.06 - 2014.06
Receptionist
Scottish Environmental Protection Agency
2012.06 - 2013.05
Administrative Officer
Registers of Scotland
2002.09 - 2011.12
Administrative Assistant
UK Passport Agency
1996.01 - 2002.08
High School - ‘O' Grade Arithmetic
Claremont High School
1982.01 - 1987.01