Ross Ratcliffe
Cowdenbeath,Fife
Summary
Sales professional with experience in building client relationships and driving revenue growth. Demonstrates strong communication and leadership abilities, with a background in sales management and customer service. Committed to delivering innovative solutions and achieving business objectives.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Property Buyer
Apex Property Group
Rosyth, Fife
2025.02 - Current
- Managed daily communication with investors, ensuring seamless onboarding and process completion.
- Qualified leads and maintained ongoing relationships with estate agents to enhance business development.
- Represented the company at community events, promoting services and building brand awareness.
- Met key performance indicators consistently, demonstrating a strong commitment to achieving business targets.
Professional Dog Walker
Self Employed
Cowdenbeath, Fife
2018.01 - 2025.02
- Managed scheduled appointments with punctual dog-walking arrivals for every visit.
- Held initial meet-and-greet sessions with new clients to build rapport.
- Logged each dog walk detail to provide clear feedback to owners.
Account Manager
Atag
Dunfermline, Fife
2015.04 - 2018.01
- Built client rapport through regular communication updates and follow-ups.
- Collaborated with product development teams to tailor offerings to client needs.
- Presented solutions to prospective clients and secured new business partnerships.
- Handled inbound and outbound phone calls for enquiries and order support.
- Used company CRM system to record customer interactions and track cases.
- Resolved customer concerns and complaints to strengthen loyalty and service trust.
- Produced KPI reports showing performance and progress across accounts.
- Analysed sales data to spot growth opportunities and improve targeting.
Bus driver
Stagecoach
Dunfermline, Fife
2013.04 - 2015.04
- Followed traffic regulations to protect passenger safety during each journey.
- Applied company policies to maintain professional standards throughout daily duties.
- Operated ticket machines correctly to collect accurate fares for passengers.
- Completed pre-trip inspections to confirm bus roadworthiness before departure.
- Maintained punctual operations to support smooth timetable running and schedules.
- Assisted passengers with difficulties or disabilities to board and disembark safely.
Sales advisor
Sky TV
Dunfermline, Fife
2002.08 - 2013.04
- Negotiated terms using persuasive questions to drive higher sales conversions.
- Answered customer queries promptly, resolving issues to maintain service quality.
- Applied promotional plans to improve product visibility across agreed channels.
- Joined team meetings and contributed ideas for improving sales performance.
- Completed training sessions regularly to stay current with latest techniques.
- Built rapport with new and existing customers to improve client retention.
- Processed customer orders while advising delivery timeframes accurately.
- Handled high-volume inbound calls while maintaining calm, professional communication.
Ops Control
Telewest
Edinburgh
1998.06 - 2002.09
- Performed day-to-day duties with speed, accuracy, and consistent attention to detail.
- Learned and applied new skills quickly to improve task efficiency daily.
- Delivered assigned tasks reliably within tight deadlines through focused execution.
- Managed diaries and travel arrangements using software for field engineers.
- Used CRM systems effectively to support daily operations and accurate recordkeeping.
- Handled high volumes of inbound calls to keep operations running smoothly.
Education
GCSEs - English, Maths, Physics, History, Business Studies and Physical Education
Lochgelly High School
Lochgelly, Fife 1993.08 - 1998.01
Skills
Communication skills
Team collaboration
Sales expertise
Willingness to learn
Punctuality
Independent work
CRM proficiency
Telephone skills
Clean driving license
Customer relationship management
Problem-solving skills
Affiliations
- I love playing golf, I've travelled all over the world playing golf, I also like to renovate properties, massive football fan too.
References
References available upon request.
Timeline
Property Buyer
Apex Property Group
2025.02 - Current
Professional Dog Walker
Self Employed
2018.01 - 2025.02
Account Manager
Atag
2015.04 - 2018.01
Bus driver
Stagecoach
2013.04 - 2015.04
Sales advisor
Sky TV
2002.08 - 2013.04
Ops Control
Telewest
1998.06 - 2002.09
GCSEs - English, Maths, Physics, History, Business Studies and Physical Education
Lochgelly High School
1993.08 - 1998.01