Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ross Pugh

Hengoed,Caerphilly County Borough

Summary

A results-driven professional with a proven track record in team leadership and strategic decision-making that positively impacts both team dynamics and business outcomes. Demonstrates exceptional ability to meet tight deadlines and deliver compelling presentations to stakeholders at various levels. Possesses excellent customer service skills, adaptability to changing business environments, and proficiency in Microsoft Office applications including Excel, PowerPoint, and Word. Committed to leveraging these skills to drive organisational success and enhance operational efficiency.

Offering strong analytical skills and knack for effective communication. Knowledgeable about risk assessment, client relationship management, and team leadership. Ready to use and develop problem-solving, negotiation, and decision-making skills in any role.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Insurance manager

Admiral
Cardiff, Cardiff
02.2015 - Current
  • Facilitated timely report preparation for senior management review.
  • Streamlined operational procedures to enhance departmental efficiency.
  • Led team of insurance agents, achieving sales targets through motivational leadership.
  • Resolved escalated customer complaints, preserving company reputation.
  • Maintained knowledge of regulatory changes to ensure compliance.
  • Advised customers on financial products tailored to individual needs.
  • Cultivated positive customer relationships to optimise branch loyalty.

Bakery worker

Co-op Food
Aberystwyth, Ceredigion
05.2013 - 12.2014
  • Achieved efficient workflow through effective time management techniques.
  • Demonstrated technical expertise by utilising various baking tools efficiently.
  • Maintained cleanliness in bakery, ensuring a hygienic work environment.
  • Managed stock levels to prevent waste and shortages.
  • Ensured customer satisfaction by delivering excellent service.
  • Updated display counters to enhance visual appeal of products.
  • Conducted routine checks on baking equipment to ensure smooth operations.
  • Baked a variety of breads, cookies, and hot food items for customers.

Education

History

Aberystwyth University
Aberystwyth
09.2010 - 06.2013

Skills

  • Running a team and making decisions that impact both the team and also the business
  • Can follow tight deadlines
  • Deliver presentations to stake holders at different levels in the business
  • Excellent customer service skills
  • Flexibility to adapt to changes in the business as well as to work schedules
  • Computer literate and can use excel, powerpoint, word and other programmes

Timeline

Insurance manager

Admiral
02.2015 - Current

Bakery worker

Co-op Food
05.2013 - 12.2014

History

Aberystwyth University
09.2010 - 06.2013
Ross Pugh