ROSS MOULD
Warwick,Warwickshire
Summary
Senior healthcare operations leader with extensive experience designing, scaling, and leading complex operational delivery models across NHS and healthcare services. Currently responsible for multi-site clinical operations, governance, operational performance, and service transformation across five outpatient pharmacies and private healthcare services for SWFT Clinical Services.
Overview
10
10
years of professional experience
Work History
Director of Clinical Operations & SIRO
SWFT Clinical Services
02.2024 - Current
- Hold SIRO accountability for governance, information risk, and compliance.
- Oversee organisational insurance and operational risk frameworks.Oversee organisational insurance and operational risk frameworks.
- Lead operational delivery, governance, and transformation across multiple healthcare services including five outpatient pharmacies and private healthcare operations.
- Successfully established and mobilised two outpatient pharmacy and TTO (To Take Out) medication services, developing operational workflows, governance structures, staffing models, and service delivery processes.
- Developed and implemented structured operational models and governance frameworks, enhancing service delivery across healthcare operations.
- Oversee KPIs, escalation pathways, operational reporting, and performance management.
- Collaborated with outsourcing partners to optimise workflows, plan capacity, and model services, improving operational effectiveness.
- Work with commissioners to evaluate, redesign, and implement new healthcare services.
- Led Lean Six Sigma operational transformation and continuous improvement initiatives.
General Manager – Pharmacy & Estates
SWFT Clinical Services
09.2022 - 02.2024
- Led strategic and operational management of pharmacy services and estates projects, enhancing service delivery across the region.
- Implemented regional HIV drug supply services across Coventry & Warwickshire, improving access to essential medications for patients.
- Installed pharmacy robotics systems, streamlining medication dispensing processes and reducing turnaround times.
- Led development of the Community Diagnostic Centre at Stratford Hospital.
Operational Manager – Paediatrics, Obstetrics & Gynaecology
South Warwickshire University NHS Foundation Trust
11.2021 - 09.2022
- Implemented Same Day Emergency Care pathways to enhance patient access and streamline service delivery.
- Led RTT recovery and waiting list improvement programmes to reduce patient wait times and optimise resource allocation.
- Monitored staff performance and developed improvement plans.
- Motivated operational teams to consistently meet productivity and performance KPIs for continual company growth.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
Service Manager – Paediatrics
South Warwickshire University NHS Foundation Trust
03.2019 - 11.2021
- Managed operational delivery of paediatric services, ensuring compliance with care standards and enhancing patient experience.
- Led service improvement and patient access initiatives, resulting in streamlined processes and increased patient satisfaction.
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
Ophthalmology Project Lead
South Warwickshire University NHS Foundation Trust
09.2016 - 03.2019
- Led implementation of Medisoft electronic patient record system to enhance patient data management.
- Facilitated transition to paperless clinical systems, improving accessibility and efficiency of patient records.
- Implemented risk management strategies to minimise project delays and cost overruns.
- Coordinated cross-functional teams, facilitating communication between technical and non-technical stakeholders to drive project success.
- Managed project team, coordinating contractor activities to execute projects under-budget and within strict deadlines.
Education
Lean Six Sigma Black Belt -
NHS England
01-2020
QCF Level 2 -
Nuneaton College
01-2013
Personal Licence Holder -
01-2012
Information Technology - Merit
Warwickshire College
GCSE Mathematics - Grade A
GCSE English - Grade C
Skills
- Clinical Operations Management
- Multi-Site Healthcare Operations
- Operational Leadership
- Service Delivery Optimisation
- Service Mobilisation
- Performance management
- Operational Scalability
- Governance & Compliance
- Healthcare Policy Compliance
- Lean Six Sigma
- Budget management
- Commercial Risk Management
- Information risk management
- Healthcare Policy Compliance
Accomplishments
- Regional HIV Drug Supply Transformation, Led implementation of a regional HIV drug supply contract across Coventry and Warwickshire, improving efficiency and delivering significant cost savings.
- CAMHS Operational Recovery Programme, Led service recovery following a 300% increase in CAMHS demand and restored operational stability within six months.
- Ophthalmology Transformation Programme, Introduced virtual glaucoma clinics to reduce a backlog of over 1,300 patients and improve access to care.
Websites, Portfolios and Profiles
linkedin.com/in/ross-mould-b83095130
Additional information
Senior Information Risk Owner (SIRO), Extensive NHS executive leadership experience, Experienced in multi-site operational transformation programmes, Strong governance and stakeholder management capability, Full UK Driving Licence
Timeline
Director of Clinical Operations & SIRO
SWFT Clinical Services
02.2024 - Current
General Manager – Pharmacy & Estates
SWFT Clinical Services
09.2022 - 02.2024
Operational Manager – Paediatrics, Obstetrics & Gynaecology
South Warwickshire University NHS Foundation Trust
11.2021 - 09.2022
Service Manager – Paediatrics
South Warwickshire University NHS Foundation Trust
03.2019 - 11.2021
Ophthalmology Project Lead
South Warwickshire University NHS Foundation Trust
09.2016 - 03.2019
Lean Six Sigma Black Belt -
NHS England
QCF Level 2 -
Nuneaton College
Personal Licence Holder -
Information Technology - Merit
Warwickshire College