Ross McBurnie
Irvine,North Ayr
Summary
I am a friendly, enthusiastic and highly motivated individual with a strong work ethic. As well as being approachable and hard working, I also bring dedication to the work place and am adaptable to changing environments. I have strong interpersonal and communication skills, combined with a positive attitude and willingness to learn. My drive is to show commitment in maintaining high standards of service and contribute to the team and business' success. I enjoy working as part of a team but can can also show initiative and work on my own. With excellent customer service skills and a knack for problem - solving, I am able to multi skill in order to get the best outcome for everyone. Apart from being hard working with an exceptional work ethic, I also bring dedication to the work place as well as being versatile and adaptable to changing environment's.
If given the opportunity, I am ready to use my current skills and develop new ones with Kerr Roofing.
Overview
2
2
years of professional experience
Work History
Front of house team member
Harbour Lights
Irvine, North Ayrshire
03.2024 - Current
- Greet guests warmly upon arrival, creating a welcoming atmosphere.
- Serve meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Communicate effectively with kitchen staff to ensure timely delivery of meals and the bar staff for drinks.
- Alert kitchen teams to specific guest criteria, including food allergies and intolerances.
- Attend to customer's needs proactively for first-class waiting service.
- Confidently manage customer requests by listening actively to concerns and providing positive solutions.
- Deliver food and drinks discreetly for seamless and unobtrusive service.
- Serve high volumes of guests (50 covers) in fast-paced service environment, balancing the needs of multiple tables whilst maintaining professional service in delivering top quality customer service and care.
- Facilitate positive dining experiences by providing excellent customer service even during peak periods.
- Adapt swiftly to changing situations for uninterrupted service quality.
- Contribute to team success by maintaining cleanliness and organisation in work areas by upholding rigorous hygiene standards in all front-of-house areas.
- Process cash and card payments promptly, minimising customer waiting times.
- Maintain excellent level of service in busy and demanding restaurant environment.
Front of house waiter
The Fenwick Hotel
Fenwick, East Ayrshire
01.2023 - 03.2024
- Provide positive dining experiences with a first class waiting service.
- Enhanced dining atmosphere with friendly and attentive customer service.
- Provided menu explanations to customers, aiding their meal choices.
- Checked tables regularly for customer satisfaction throughout meals.
- Cleared tables rapidly upon guest departure, readying them for next set of diners.
- Coordinated with kitchen and bar staff for seamless order delivery.
- Resolved minor issues swiftly before they escalated into major problems.
Education
Advance Higher - Refereeing - Pass
Greenwood Academy
Irvine03.2025
Higher - Literacy And Communication - Pass
Greenwood Academy
Irvine 03.2025
Higher - Sports - Pass
Greenwood Academy
Irvine08.2024
Higher - PE - C
Greenwood Academy
Irvine08.2024
National 5 - Woodwork - A
Greenwood Academy
Irvine 08.2024
National 5 - Maths
Greenwood Academy
Irvine 08.2024
National 5 - Upcycling
Greenwood Academy
Irvine 08.2025
National 5 - Laboratory Science
Greenwood Academy
Irvine 08.2025
National 4 - History - C
Greenwood Academy
Irvine 08.2023
National 4 - Media - Pass
Greenwood Academy
Irvine 08.2023
National 5 - Woodwork - A
Greenwood Academy
Irvine 08.2023
Skills
My main skill is being true to myself I am trustworthy as well as honest
As well as being patient and tolerant my experiences through school and in the hospitality industry has helped my develop and enhance my skill set to include~:
- Welcoming demeanour
- Punctual
- Strong work ethic with a positive attitude to all aspects of the job
- Hard working and resilient
- Helpful and accommodating
- Customer service orientated
- Team Player
- Autonomous Worker
- Booking management
- Problem solving
- Excellent communication skills including active listening, empathy and compassion
- Patient and tolerant
Timeline
Front of house team member
Harbour Lights
03.2024 - Current
Front of house waiter
The Fenwick Hotel
01.2023 - 03.2024
Advance Higher - Refereeing - Pass
Greenwood Academy
Higher - Literacy And Communication - Pass
Greenwood Academy
Higher - Sports - Pass
Greenwood Academy
Higher - PE - C
Greenwood Academy
National 5 - Woodwork - A
Greenwood Academy
National 5 - Maths
Greenwood Academy
National 5 - Upcycling
Greenwood Academy
National 5 - Laboratory Science
Greenwood Academy
National 4 - History - C
Greenwood Academy
National 4 - Media - Pass
Greenwood Academy
National 5 - Woodwork - A
Greenwood Academy
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