Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Ross Mason

Ross Mason

Tamworth,East Sussex

Summary

Dedicated professional with extensive expertise in customer support, known for delivering VIP customer service with patience and compassion. Demonstrates versatility as both a solo and team player, adapting seamlessly to dynamic environments. Committed to achieving excellence in customer relations, aiming to further enhance service quality and client satisfaction.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Gamer

Myself
St. Leonards-on-Sea/Tamworth, East Sussex/Staffordshire
12.2023 - 05.2025
  • Carried out day-to-day duties accurately and efficiently on time.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Increased sales by up to 30% in one month.

Customer Support

Myself
St. Leonards-on-Sea/Tamworth, East Sussex/Staffordshire
12.2023 - 05.2025
  • Provided professional & reliable customer support. Never leaving clientele unsatisfied.
  • Boosted brand loyalty with excellent customer support and engagement.
  • Processed refunds or exchanges swiftly, providing top-notch customer support services.
  • 99% satisfied customers.

Education

NVQ Level 2 - Bricklaying

Torc college
Tamworth, Staffordshire
09.2018 - 09.2020

Skills

  • Customer support expertise/excellence
  • Patient
  • Compassionate
  • Solo & team player who can switch when needed
  • VIP customer service

Affiliations

  • Gamer
  • Mixed martial arts
  • Work

Accomplishments

    - Worked with some of the most reputable people in the field in which I worked

    - Rebuilt my client base

    - Exceeded client targets on numerous occasions

Languages

English
Native

Timeline

Gamer

Myself
12.2023 - 05.2025

Customer Support

Myself
12.2023 - 05.2025

NVQ Level 2 - Bricklaying

Torc college
09.2018 - 09.2020

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Ross Mason