Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Ross Livingstone

Ross Livingstone

Glenrothes,Fife

Summary

Driven professional with exceptional leadership and strategic planning skills, coupled with talent for fostering collaboration and guiding teams towards common goals. Proven ability to analyse complex issues and implement innovative solutions. Eager to make significant impact in any new role.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Learning & Development Officer

Citizens Advice & Rights Fife
Glenrothes, Fife
09.2018 - Current
  • Collaborated with management to identify skill gaps in workforce.
  • Promoted continuous learning environment with engaging educational activities.
  • Onboarding and training for volunteers and paid staff
  • Generated recruitment by engaging the public at events and through social media
  • Supported excellent customer service with bespoke training and peer support
  • Promoted a coaching culture by engaging experienced members of staff to support newer ones
  • Prepared comprehensive reports to facilitate informed decision-making process.
  • Engaged key stakeholders in assessment and support of the service

Chair of the board (Voluntary)

Glenrothes and District Foodbank
Glenrothes, Fife
09.2020 - Current
  • Presided over annual general meetings, ensured transparency in operations.
  • Dealt with all escalated complaints
  • Facilitated crucial conversations amongst board members during crisis situations.
  • Spearheaded diversity and inclusion efforts within the organisation.
  • Reviewed financial reports regularly, maintained fiscal responsibility.
  • Advocated for employee well-being programmes, fostered a healthy work-life balance.
  • Guided the board in setting long-term goals to ensure organisations growth.

Senior advocate

Circles Network
Kirkcaldy, Fife
02.2012 - 12.2017


  • Line managed five advocates and supervised their casework
  • Maintained clear communication with managed staff to support their wellbeing and safety
  • Developed relationships with partner agencies supporting referral pathways
  • Dealt with complaints in a first line position
  • Trained new staff members to the organisation
  • Developed new placement schemes with higher education leading to new revenue streams

Education

Aspiring Leadership - Management

Social Enterprise Academy
Edinburgh
01.2025 - 05.2025

SCQF Level 7 - Independent Advocacy (incomplete)

Edinburgh Napier University
Edinburgh
02.2018 - 09.2018

Master of Arts - History & Psychology

University of Dundee
Dundee
09.2006 - 06.2009

Skills

  • Networking capability
  • Change advocacy
  • Stakeholder communication strategies
  • Boardroom diplomacy
  • Project leadership
  • Customer relationship management
  • Advanced IT literacy

Accomplishments

Achieved Investors in Volunteers Award for CARF (2024)

Certification

Accredited to deliver Scottish Mental Health First Aid courses

Affiliations

  • Woodworking
  • DIY
  • Attending concerts

Timeline

Aspiring Leadership - Management

Social Enterprise Academy
01.2025 - 05.2025

Chair of the board (Voluntary)

Glenrothes and District Foodbank
09.2020 - Current

Learning & Development Officer

Citizens Advice & Rights Fife
09.2018 - Current

SCQF Level 7 - Independent Advocacy (incomplete)

Edinburgh Napier University
02.2018 - 09.2018

Senior advocate

Circles Network
02.2012 - 12.2017

Master of Arts - History & Psychology

University of Dundee
09.2006 - 06.2009

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Ross Livingstone