Ross Lewis
Lincoln,Lincolnshire
Summary
Dynamic professional with a strong foundation in time management, home improvement, and interior design. Demonstrates exceptional customer service and team building skills, driving successful sales outcomes. Committed to leveraging expertise in these areas to enhance client satisfaction and achieve organizational goals.
Offering strong communication and problem-solving skills with background in customer service. Knowledgeable about building relationships and understanding customer needs. Ready to use and develop sales techniques, negotiation skills, and product knowledge in [Desired Position] role.
Overview
7
7
years of professional experience
Work history
Sales advisor
Oak Furnitureland
Lincoln
09.2024 - 12.2025
- Deliver exceptional customer service by understanding individual needs and recommending tailored furniture solutions.
- Consistently meet and exceed personal and team sales targets through effective product knowledge and rapport building.
- Maintain expert level knowledge of product ranges, features, and benefits to provide clear, confident advice.
- Support showroom presentation and merchandising standards to ensure a welcoming and visually appealing environment.
- Handle customer queries and post sale service issues efficiently to ensure complete customer satisfaction and loyalty.
- Accurately process transactions and finance applications while ensuring compliance with company procedures.
- Collaborate with team members to drive store performance and support promotional campaigns.
Kitchen Designer/Sales
Wren Kitchens
Lincoln
11.2022 - 05.2024
- Delivered end to end kitchen design and sales consultations, guiding customers through layout, style, and product selections tailored to their needs and budgets.
- Generated high quality sales leads through proactive customer engagement, both in store and via outbound follow ups.
- Consistently achieved and exceeded sales targets, contributing to overall showroom performance.
- Utilized CAD design software to create detailed kitchen plans, helping customers visualize their dream spaces.
- Maintained a deep understanding of product ranges, pricing structures, and promotional offers to maximize upselling opportunities.
- Built lasting customer relationships by providing expert advice, transparent communication, and exceptional service throughout the buying journey.
- Ensured compliance with all financial and regulatory processes when handling customer finance agreements and order processing.
Sales Manager
Royale stones
Lincoln
05.2020 - 11.2022
- Managed day to day operations of the Lincoln showroom, ensuring high standards of customer service, product presentation, and team performance.
- Led and supported sales teams across three locations (Lincoln, Watford, and Birmingham), driving consistent sales performance and hitting company targets.
- Provided training, coaching, and motivation to team members to improve product knowledge, closing techniques, and customer engagement.
- Oversaw sales strategy implementation across stores, including promotions, seasonal campaigns, and lead management processes.
- Maintained in depth knowledge of indoor and exterior porcelain tile products, advising both residential and trade customers with tailored solutions.
- Handled key accounts and high value client projects, offering design and product guidance from enquiry to final sale.
- Regularly reported on sales performance, stock levels, and customer trends to senior management, contributing to strategic decisions.
Property Manager
Loc8me
Lincoln
01.2020 - 03.2020
- Managed a diverse portfolio of student rental properties, overseeing day to day operations, maintenance coordination, and tenant relations.
- Acted as the main point of contact for tenants and landlords, ensuring smooth communication and prompt resolution of issues.
- Conducted regular property inspections and managed maintenance requests to ensure all properties met safety standards and compliance requirements.
- Coordinated tenancy check ins, check outs, and mid term inspections, maintaining accurate records and ensuring deposit return processes ran smoothly.
- Supported the lettings process by conducting viewings, processing applications, and liaising with prospective tenants to secure bookings.
- Worked closely with contractors, maintenance teams, and external suppliers to manage property upkeep within budget and time constraints.
- Contributed to the overall efficiency of office operations by supporting administrative tasks and database management.
Assistant Manager
Prezzo
Lincoln
02.2019 - 01.2020
- Assisted in managing all aspects of restaurant operations, including front-of-house and back-of-house teams.
- Supervised, coached, and motivated staff to consistently deliver outstanding customer service.
- Helped drive sales through upselling, promotions, and ensuring excellent guest satisfaction.
- Maintained high standards of food quality, hygiene, and health & safety in line with company policies.
- Played an active role in recruitment, onboarding, and staff development to build a strong team culture.
- Assisted with inventory control, stock ordering, and weekly reporting to ensure cost efficiency.
- Stepped up as acting manager when needed, taking responsibility for overall restaurant performance.
Floor Supervisor
Prezzo
Lincoln
08.2018 - 02.2019
- Supervised floor operations during service to ensure an outstanding guest experience.
- Supported the front of house team by leading shifts, allocating tasks, and providing real-time coaching.
- Ensured all team members followed company standards, including customer service, cleanliness, and food safety.
- Handled customer inquiries, feedback, and complaints in a professional and proactive manner.
- Collaborated with the kitchen and management to ensure smooth communication and timely service.
- Assisted in training new staff, contributing to a positive and efficient work environment.
- Maintained floor appearance and ensured tables, dining areas, and service stations were clean and organized.
Skills
- Time Management
- Home Improvement
- Interior Design
- Customer Service
- Team Building
- Sales
Timeline
Sales advisor
Oak Furnitureland
09.2024 - 12.2025
Kitchen Designer/Sales
Wren Kitchens
11.2022 - 05.2024
Sales Manager
Royale stones
05.2020 - 11.2022
Property Manager
Loc8me
01.2020 - 03.2020
Assistant Manager
Prezzo
02.2019 - 01.2020
Floor Supervisor
Prezzo
08.2018 - 02.2019