Summary
Overview
Work history
Skills
EDUCATION
Certification
Timeline
Generic

Ross Laye

IRVINE

Summary

Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.


Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.

Overview

31
31
years of professional experience
1
1
Certification

Work history

Store manager

Morrisons
Largs
03.2024 - Current
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • End to End accountability for store with 127 colleagues, sales of around £500K per week

Senior Manager Roles

Wm Morrisons Supermarkets PLC
West Coast, Scotland
04.2017 - 03.2024
  • Leading team of high performing managers to ensure consistent outstanding department performance against store objectives with uncompromising focus on excellent customer experience
  • Delegated accountability for store with sales of over £40m per annum, and circa 300 staff, in Store Manager’s absence.
  • Handled conflict resolution tasks to maintain harmony within team.
  • Coordinated professional development programmes to enhance workforce skills.
  • Advised staff on career progression opportunities leading to increased motivation levels.

Store Manager

Tesco Express
Motherwell
05.2016 - 04.2017
  • Full accountability for managing operational acuity of store and setting customer service standards
  • Launching all company initiatives to achieve targets
  • Developing and motivating team whilst ensuring company policies and procedures are adhered to.

Store Refit Manager

Tesco
Stranraer
04.2015 - 05.2016
  • Liaison between company and contractor to deliver refits of 250k – 1.5 million
  • Time-sensitive project management with focus on minimising customer disruption while meeting project deadlines.

Department Manager

Tesco
Irvine/Kilmarnock
12.2007 - 04.2015
  • Leading and motivating colleagues to achieve outstanding customer service whilst delivering all department specific KPIs

Sales Assistant > Department Manager

Safeway Stores PLC
06.1993 - 12.2007
  • Started as part time sales assistant, promoted to Department Manager early 2005.

Skills

  • Customer service excellence
  • Staff training
  • Budget oversight
  • Sales target achievement
  • Loss prevention strategies
  • Customer complaint resolution
  • Legal compliance
  • Multi-Channel retailing

EDUCATION

English (C), Chemistry (C), English (3), Maths (3), History (3), Chemistry (2), Physics (3), Computing (2)

Certification

Personal Licence Holder

Timeline

Store manager

Morrisons
03.2024 - Current

Senior Manager Roles

Wm Morrisons Supermarkets PLC
04.2017 - 03.2024

Store Manager

Tesco Express
05.2016 - 04.2017

Store Refit Manager

Tesco
04.2015 - 05.2016

Department Manager

Tesco
12.2007 - 04.2015

Sales Assistant > Department Manager

Safeway Stores PLC
06.1993 - 12.2007

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Ross Laye