Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Professional Travel
Career Break and Travel
Accomplishments
References
Timeline
Generic

Ross Keith

Daventry,Northamptonshire

Summary

Adaptable professional with extensive experience in client-facing roles and relationship management. Demonstrated success in building trust with customers and stakeholders while thriving in fast-paced environments. Background includes business operations and customer service, with a focus on driving revenue and supporting sales initiatives. Seeking opportunities in sales or business development to leverage strong communication skills and resilience.

Overview

9
9
years of professional experience

Work history

Team leader / Foreman

ASJ Installations Ltd
Daventry, Northamptonshire
04.2021 - Current

Served as primary contact for clients, contractors, and site managers, fostering strong relationships.

Represented business in hundreds of commercial projects, consistently exceeding client expectations.

Communicated project scope and timelines to manage client expectations and resolve site issues.

Led daily briefings to ensure alignment with client requirements and delivery standards.

Identified operational challenges early, proposing solutions to enhance client satisfaction.

Maintained high standards that supported business growth and garnered repeat work.

Trained and onboarded new starters, clarifying performance expectations and standards.

Took ownership of project delivery under pressure while ensuring professionalism.

Front of house team member

Nuffield Health
Northampton, Northamptonshire
05.2019 - 04.2021

Managed inbound enquiries regarding memberships, classes, and facilities with efficiency.

Identified and forwarded qualified membership leads to support sales team efforts.

Addressed objections and complaints professionally, enhancing member satisfaction.

Processed payments and bookings accurately to ensure positive customer experiences.

Communicated membership options and services clearly to prospective and existing members.

Established rapport with regular members, reinforcing a welcoming brand image.

Labourer

Des Joyaux and ASJ Installations Ltd
Northampton, Northamptonshire
02.2018 - 05.2019

Supported senior staff in installation and maintenance across private and commercial projects.
Assisted with unloading materials, organising equipment, and preparing work sites.
Executed manual handling tasks to position components and materials safely.
Completed groundwork, fixing, alignment, and general site tasks per instructions.
Maintained cleanliness and safety standards throughout all projects.
Communicated effectively with clients and homeowners to ensure smooth operations.
Conducted basic repairs, fitting work, and project finishing activities.
Acquired hands-on experience with tools, equipment, and installation techniques.

Warehouse operative

AAH Pharmaceuticals
Weedon Bec, Northamptonshire
04.2017 - 02.2018

Accurately processed customer orders using scanning systems.
Packed pharmaceutical products to comply with safety and quality standards.
Organised stock and facilitated replenishment as necessary.
Prepared items for dispatch, supporting daily order flow.
Maintained cleanliness and hygiene in work area.
Achieved daily targets while ensuring high accuracy levels.
Adhered to company procedures for safe handling of medical products.
Assisted warehouse team with general duties whenever required.

Education

GCSEs - English Language

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

GCSEs - English Literature

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

GCSEs - Maths

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

BTEC - Physical Education

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

GCSEs - Media

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

GCSEs - Construction

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

GCSEs - Science

Campion Language College
Bugbrooke, Northamptonshire
09/2011 - 07/2016

Skills

  • Client relationship management
  • Clear and confident communication
  • Objection handling and problem solving
  • Negotiation awareness
  • Time management and prioritisation
  • Working to targets and deadlines
  • Professional phone manner
  • Stakeholder engagement
  • Account ownership
  • Adaptability and resilience

Affiliations

  • Outside of work I stay active through regular gym training and Muay Thai, which helps me stay disciplined and focused. I also spend time learning about leadership, psychology and personal development, as I enjoy understanding how people think and how to improve myself both personally and professionally.

Professional Travel

Through my role at ASJ Installations I have had the opportunity to travel for work across the United States, Canada and Australia. I was selected to join these projects alongside the company director and was trusted to represent the business on major international installations. These jobs involved working in unfamiliar environments, communicating with new client teams and adapting quickly to different site expectations and standards. I supported the delivery of large scale shelving and storage systems, maintained professional conduct throughout each project and demonstrated reliability and confidence when working abroad. These experiences strengthened my ability to stay focused, organised and calm while handling new challenges.

Career Break and Travel

From August 2024 to May 2025 I travelled through Australia, Asia and New Zealand. This time allowed me to step away from day to day routine and experience new cultures, environments and ways of living. I spent time meeting people from different backgrounds, navigating new places and managing everything independently, which helped me develop confidence, adaptability and perspective. The break gave me space to reflect on my direction, understand what I value in work and life, and return to the UK with clearer focus and a stronger mindset. I rejoined ASJ Installations after returning home and continued to build on my leadership experience with a renewed sense of purpose.

Accomplishments

I progressed from labourer to foreman at ASJ Installations through consistent performance, reliability and leadership. I took ownership of increasing responsibility on site and was trusted to lead installation teams on major projects across the UK. I independently taught myself how to design and build the ASJ Installations company website, improving the business’s professional presence, recruitment visibility and communication with clients. I have been recognised by clients and site managers for maintaining high standards, strong attention to detail and a calm, professional approach under pressure. Alongside this, I have supported new starters and developed strong communication skills through customer facing responsibilities and day to day client interaction.

References

References available upon request.

Timeline

Team leader / Foreman

ASJ Installations Ltd
04.2021 - Current

Front of house team member

Nuffield Health
05.2019 - 04.2021

Labourer

Des Joyaux and ASJ Installations Ltd
02.2018 - 05.2019

Warehouse operative

AAH Pharmaceuticals
04.2017 - 02.2018

GCSEs - English Language

Campion Language College
09/2011 - 07/2016

GCSEs - English Literature

Campion Language College
09/2011 - 07/2016

GCSEs - Maths

Campion Language College
09/2011 - 07/2016

BTEC - Physical Education

Campion Language College
09/2011 - 07/2016

GCSEs - Media

Campion Language College
09/2011 - 07/2016

GCSEs - Construction

Campion Language College
09/2011 - 07/2016

GCSEs - Science

Campion Language College
09/2011 - 07/2016
Ross Keith