Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ross Jackson

Glasgow

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and networker.


An adaptive people person with skills developed from a multitude of roles both professional and personal. I began my professional career as a physiotherapist, throughout which I developed multiple skills and attributes which I have developed further in management and service development. I head various change projects from implementation of new platforms to overhauls of processes and operations within clinical settings which effect clinical teams, service users and stake holders across the UK.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

MSK Team Lead

AXA Health
03.2018 - Current
  • Migration to new digital platform which overhauled current way of working. Successful engagement from teams and implementation as well as employee satisfaction. Large increase in productivity
  • Management of Occupational Health Contracts: Implement changes to all levels based on service needs and stakeholder meetings. All contracts renewed and satisfied with service provided
  • Successful management of teams across the UK (both in office and remote)
  • Adaptive approach with multiple presentations based on client needs for large corporate clients with excellent feedback and client satisfaction
  • Change projects - Maintained staffing and reduced attrition as well as achieving outcomes
  • Successful training for various factions of the business dependent on level and needs.
  • Daily planning to change with current demand, issues, and targets
  • Disciplinaries and end of year reviews.
  • Collaboration with multiple departments to achieve outcomes such as legal, finance, governance, IT, multiple clinical teams and stakeholders
  • Team development. Leading team to achieve objectives and personal goals. Improving and maintaining team wellbeing and engagement. Regular 121s and team check-ins both in group and individual basis.
  • Continuous improvement based on feedback and data to deliver best possible service. Client and partner relationship management. Budgeting targets. Infrastructure planning and execution

Irish Hockey and Locum Physio

Multiple
08.2014 - Current
  • Providing post and pre-game physiotherapy
  • Pitch side first aid
  • Return to play programs and advice
  • Injury prevention advice
  • Communicating with managers and organising and prioritising players in high stress environments

Senior MSK Physiotherapist,

AXA Health
03.2017 - 03.2018
  • Triage assessments.
  • Service delivery management
  • Team organisation
  • Liaise with a variety of different professions and teams
  • In service delivery
  • Team lead cover - Diary management, service delivery and team management
  • Occupational Health Development – Client meetings, client projects, physiotherapy management and audits

Senior MSK and Occupational Health Physiotherapist

Rehabworks
09.2014 - 03.2017
  • Providing acute assessments and treatments for MSK conditions
  • Functional assessments as well as complex return to work plans and Bio-psychosocial assessments. • Functional Restoration Program: Providing gym classes, educational sessions, cognitive behavioural sessions, chronic pain sessions as well as implementing home exercise programs and return to work plans
  • Triage: Phone assessments, providing a diagnosis, treatment or further advice/referrals
  • Effective return to work plans, work advice as well as communicating the Human Resources, Line Managers and other members of the Occupational Health Team.
  • Centre work: Diary organisation, general running of centre
  • First aider
  • APOS, vehicle assessment, DSE and manual handling trained
  • Ensuring equipment is safe and usable
  • Supervising and teaching students as well as training new members of staff including team leads
  • Occupational Health monthly statistics
  • Implement relevant standards and policies
  • Experience of dealing with emotional and stressful situations
  • Glasgow Team Lead Cover
  • Prioritising service demands.
  • Liaised with other healthcare professionals to exchange information about patients.

Education

Bachelor of Science - Physiotherapy

Glasgow Caledonian University
Glasgow
07.2014

Skills

  • Regulatory Compliance
  • Trend Tracking
  • Schedule Management
  • Performance Monitoring
  • Employee Evaluation
  • Change management
  • Digital Transformation
  • Operational Management
  • Stakeholder Meetings
  • Quality Improvement
  • Conflict Resolution
  • Complex Problem-Solving
  • Staff Training

Affiliations

CSP

HCPC

Timeline

MSK Team Lead

AXA Health
03.2018 - Current

Senior MSK Physiotherapist,

AXA Health
03.2017 - 03.2018

Senior MSK and Occupational Health Physiotherapist

Rehabworks
09.2014 - 03.2017

Irish Hockey and Locum Physio

Multiple
08.2014 - Current

Bachelor of Science - Physiotherapy

Glasgow Caledonian University
Ross Jackson