Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Ross Hughes

Glasgow,Lanarkshire

Summary

My experience in hospitality and public-facing roles have allowed me to develop strong interpersonal skills through daily interactions with customers and colleagues. I work effectively as part of a team, build positive relationships, and confidently take the initiative to meet goals while maintaining a strong work ethic. I have experience managing high volumes of customer interactions, consistently ensuring satisfaction by handling queries and complaints with a positive, solution-focused approach. My ability to collaborate and communicate well with others has been regularly recognised, along with my consistent ‘customer-first' attitude.

Overview

8
8
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification

Work history

Restaurant Supervisor

Sano Pizza
06.2024 - 08.2025
  • Adapted previous experience in hospitality management (such as managing a team and administrative responsibilities) to a new environment quickly
  • Handled end-of-day cash-up and venue lock-up
  • Worked with the management team to plan and execute large events such as Hogmanay and corporate events
  • Reviewed staffing levels throughout the week based on the service demands

Bar Supervisor

Doppio Malto
12.2022 - 06.2024
  • Developed expertise in craft beer and food pairings
  • Ensured proper beer storage and line cleaning
  • Supervised a team of 7–10 staff across two bars
  • Helped design themed menus for seasonal events
  • Assisted in recruitment and onboarding of new front of house staff

Bar manager

C&C Group
03.2022 - 12.2022
  • Managed inventory and placed weekly bar orders
  • Recruited and trained new staff
  • Oversaw venue setup and daily operations
  • Handled cash-ups and accounting issues
  • Collaborated with brand reps on menus and promotions
  • Created staff rotas with attention to cost efficiency

Bar Supervisor

Cranside Kitchen
07.2020 - 03.2022
  • Supervised operations across four separate bars
  • Delegated tasks based on team strengths
  • Ensured opening/closing checklists were completed
  • Trained new staff and maintained service standards
  • Assisted in menu development and quality control
  • Resolved customer complaints professionally

Bar Staff

La Rotunda
08.2019 - 03.2020
  • Engaging in conversation with our customers.
  • Suggested and served drinks, including high-standard cocktails
  • Managed bar stock and cellar operations
  • Maintained cleanliness of bar and restaurant areas
  • Opened and closed the bar area

Health and Safety Steward

G4S
03.2017 - 08.2019
  • Delivered quality customer service to event attendees
  • Checked tickets and assisted with entry
  • Handled patron queries and provided information
  • Monitored crowd activity for safety and compliance
  • Guided guests to seats and provided directions
  • Performed general stewarding duties including hospitality and car parking

Education

HND - Television Studies

City of Glasgow College
Glasgow

HND - Television Studies

City of Glasgow College
Glasgow, Glasgow City

Skills

  • Time management
  • Complaint management
  • Basic first aid certified
  • Efficient organiser
  • Employee management
  • Staff training

Certification

  • First Aid Training – 2022
  • Scottish Personal Alcohol License -2022

References

References available upon request.

Timeline

Restaurant Supervisor

Sano Pizza
06.2024 - 08.2025

Bar Supervisor

Doppio Malto
12.2022 - 06.2024

Bar manager

C&C Group
03.2022 - 12.2022

Bar Supervisor

Cranside Kitchen
07.2020 - 03.2022

Bar Staff

La Rotunda
08.2019 - 03.2020

Health and Safety Steward

G4S
03.2017 - 08.2019

HND - Television Studies

City of Glasgow College

HND - Television Studies

City of Glasgow College
Ross Hughes