Ross Hodgson
Southampton,UK
Summary
Dedicated IT and Administration professional with over 6 years of experience in retail, customer service, and office administration, and 3 years in IT support and coordination. Skilled at handling hardware/software troubleshooting, system administration, and general office management. Recognized for strong communication, organization, and problem-solving skills. Actively seeking a long-term IT/Admin role with opportunities for growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
IT & General Affairs Coordinator
Ocean Network Express
Southampton
07.2023 - 11.2025
- First-line & Second Line IT support for the uk agency which includes Southampton, Liverpool, and Ipswich offices.
- Built laptops, resolved hardware/software issues, and maintained office systems.
- Coordinated general affairs: invoicing, procurement, reception duties, visitor management.
- Led health & safety processes including checklists, first-aid certification, and fire marshal support.
- Experience with upgrading UPS systems across all three offices.
- Experiences with buying & upgrading our equipment.
- Upgraded systems regularly, ensuring latest technology usage in the organisation.
- Trained staff on the usage of new technologies for improved skills.
- Streamlined processes, increasing efficiency and productivity.
- Monitored system performance, ensuring optimal functionality at all times.
- Tested new technology solutions before integration into the existing system.
- Developed IT strategies, aligning them with company objectives.
- Assisted in budget preparation with accurate cost estimations of IT needs.
- Troubleshot various incidents related to hardware, networks and software faults.
- Organised contracts for our data lines.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Assisted in implementing Google workspace for UK agency.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Managed office IT inventory for efficient resource allocation.
- Diagnosed network issues for seamless connectivity.
- Created user manuals for ease of technology use amongst employees.
- Assisted in software installations to ensure optimal operating systems.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Ensured smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Enhanced team productivity with efficient delegation of tasks.
Flexible Worker Advisor (Temp)
NHS Professionals
Southampton, Hampshire
06.2023 - 07.2023
- Managed employee right-to-work and DBS documentation.
- Produced internal newsletters and handled member queries via phone/email.
- Used CRM, Excel, and Citrix systems for admin and data processing.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Increased efficiency of document retrieval with well-organised filing system.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Service Coordinator
Epson Australia
Sydney, NSW
08.2022 - 02.2023
- Coordinated service agents and client communications across Australia.
- Managed device repairs/replacements and tracked workflows using SAP, Excel, and Teams.
- Recruited and onboarded new service agents.
- Carried out day-to-day duties accurately and efficiently.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Strengthened brand loyalty with exceptional problem-solving skills.
- Assisted customers in the most remote areas of Australia to get their products serviced or replaced.
- Collaborated with colleagues for optimal issue resolution times.
- Processed orders efficiently whilst focusing on accuracy and attention to detail.
- Conducted team training sessions to improve customer engagement levels.
- Assisted the engineers making their relationship with the customer easier.
- Handled inquiries for swift resolution, enhancing overall client experience.
- Maintained an organised workspace for increased efficiency.
Customer Service Officer
Greencross Vets
Sydney, NSW
05.2022 - 08.2022
- Provided customer support via phone, email, and in-person.
- Processed administrative tasks including scheduling and system updates.
- Met daily targets by efficiently managing workload within set timelines.
- Delivered high-quality service with attention to detail and professionalism.
- Collaborated closely with team members to provide seamless service experience.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Addressed customer queries, resulting in enhanced customer confidence.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Sales Assistant
Dulux Decorator Centre
Southampton
10.2018 - 05.2022
- Managed stocktaking and inventory control (achieved >99% accuracy).
- Handled daily admin tasks in Word/Excel.
- Delivered customer service and sales support.
Education
GCSEs - English
Wildern school
Southampton 09.2009 - 06.2014
BTEC Level 3 Diploma - Sport
Saints Foundation
Southampton 09.2014 - 06.2016
Skills
- IT Support: Laptop builds, hardware/software troubleshooting, remote access tools (TeamViewer, Windows RDP)
- Systems: Microsoft Office Suite, Google Workspace, SAP, ServiceNow, SQL Server
- Administration: Invoicing, scheduling, reporting, customer communication
- Communication & Teamwork: Clear communicator, effective in customer service and cross-team support
- Organization: Strong multitasking ability, punctual, and efficient under pressure
- Health & Safety: Office compliance checks, first-aid coordination, fire safety support
- Microsoft Office (Word, Excel, Outlook, Teams)
- Google Workspace (Docs, Sheets, Console)
- SAP, ServiceNow, SQL Server
- TeamViewer, Windows Remote Desktop
- IT hardware/software support (3 years)
Education & Training
- FA Level 1 Football Coaching, Futsal Coaching
- Functional Skills in English & Mathematics
- GCSEs: Maths (C), Science (B), Additional subjects
Timeline
IT & General Affairs Coordinator
Ocean Network Express
07.2023 - 11.2025
Flexible Worker Advisor (Temp)
NHS Professionals
06.2023 - 07.2023
Service Coordinator
Epson Australia
08.2022 - 02.2023
Customer Service Officer
Greencross Vets
05.2022 - 08.2022
Sales Assistant
Dulux Decorator Centre
10.2018 - 05.2022
BTEC Level 3 Diploma - Sport
Saints Foundation
09.2014 - 06.2016
GCSEs - English
Wildern school
09.2009 - 06.2014