Ross Gudgeon
Newport,United Kingdom
Summary
Dynamic and resourceful professional with a results-oriented approach, adept at proactive planning and key relationship development. Demonstrates exceptional use of scheduling software and technical reporting skills, complemented by strong telephone etiquette and self-discipline. Excels in pressure handling and resourceful thinking, aiming to leverage these competencies towards achieving organisational goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Planning/Allocation Service Scheduler
Openreach
Cardiff, City and County of Cardiff
12.2023 - Current
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
- Collaborated with management to develop realistic project timelines, led to fewer deadline extensions.
- Streamlined communication lines for efficient information flow using advanced scheduling tools.
- Enhanced client satisfaction by ensuring prompt delivery of services via tight schedule control.
Customer service engineer
Openreach
Newport, Newport
11.2012 - 12.2023
- Coordinated installation of new telecom equipment for improved communications infrastructure.
- Ensured maximum uptime of telecommunication systems, minimising service disruptions for clients.
- Enhanced customer satisfaction with timely resolution of technical issues.
- Improved network performance by conducting regular systems maintenance and troubleshooting.
- Maintained high industry standards by complying with regulations and guidelines at all times.
- Travelled to off-site locations to complete necessary service work.
Armed forces soldier - Royal Engineers
HM Armed Forces
Hohne, Germany
01.2004 - 12.2012
- Preserved confidentiality of classified information according to established protocols.
- Upheld strict discipline and integrity as part of professional conduct within the forces.
- Fostered camaraderie amongst peers, contributing to improved morale and teamwork.
- Gained expertise in strategic planning by participating in tactical decision-making processes
- Conducted risk assessments prior to operations for increased safety measures.
- Demonstrated adaptability through successful completion of numerous training exercises in varied terrains and climates.
- Regularly liaised with other military departments for coordinated success
Education
GCSEs -
Wyedean Comprehemsive School
Chepstow, Monmouthshire 09.1998 - 05.2003
Skills
- Results oriented approach
- Use of scheduling software
- Proactive planning
- Key relationship development
- Technical reporting
- Telephone etiquette
- Self-discipline
- Pressure handling
- Resourceful thinking
Affiliations
- Family life
- Football
- Baking
References
References available upon request.
Timeline
Planning/Allocation Service Scheduler
Openreach
12.2023 - Current
Customer service engineer
Openreach
11.2012 - 12.2023
Armed forces soldier - Royal Engineers
HM Armed Forces
01.2004 - 12.2012
GCSEs -
Wyedean Comprehemsive School
09.1998 - 05.2003