Ross Govans
Catrine,Mauchline
Summary
Quick thinking Supervisor with a hands on attitude willing to do what is needed to get the job done. Exceptionally fast learner who is not afraid of new issues or challenges. Great rapport with customers always staying helpful and professional. Knowledgeable and effective in stocking process. Highly dependable and excellent quality of work.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Sorn Castle Events
Sorn, East Ayrshire
09.2022 - Current
- Dealt with customer complaints and rectified any service issues.
- Guided staff to individual growth to improve service efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
Bar and Banqueting Staff
Sorn Castle Events
Sorn, East Ayrshire
01.2022 - 09.2022
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Handled and moved supplies between stores and bars for restocking and storage.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Engaged with customers to give the best possible service and create a positive experience.
Education
Bachelor of Science - Games Design
Glasgow Caledonian University
Glasgow 09.2020 - 06.2023
Scottish Highers -
Auchinleck Academy
East Ayrshire 04.2001 -
Skills
- Customer service and issue resolution
- Team supervision
- POS operation
- Efficient and Hardworking
- Stock management
- Advanced computer skills
Timeline
Supervisor
Sorn Castle Events
09.2022 - Current
Bar and Banqueting Staff
Sorn Castle Events
01.2022 - 09.2022
Bachelor of Science - Games Design
Glasgow Caledonian University
09.2020 - 06.2023
Scottish Highers -
Auchinleck Academy
04.2001 -
Similar Profiles
Lyi Sorn MonongLyi Sorn Monong
McDonald’s at Lyi Sorn MonongMcDonald’s at Lyi Sorn Monong
Emily StasiakEmily Stasiak
RN, BSN Level 2 NICU at Advent Health Castle Rock/Castle Rock AdventistRN, BSN Level 2 NICU at Advent Health Castle Rock/Castle Rock Adventist
Amanda SavinoAmanda Savino
Server/Bartender at 24 Carrots Events Catering And EventsServer/Bartender at 24 Carrots Events Catering And Events