Ross David Cowan
Livingston,West Lothian
Overview
5
5
years of professional experience
Work history
Responsible Person
Greggs Bakery
Livingston, West Lothian
2025.12 - Current
- Take responsibility for the day-to-day running of the shop during management absence.
- Supervise team members and supported efficient store operations during busy trading periods.
- Ensure compliance with food hygiene, health and safety, and company procedures.
- Manage opening and closing procedures, including cash handling, security checks, and store standards.
Team member
Greggs Bakery
Livingston, West Lothian
2022.07 - Current
- Delivered high-quality customer service in a busy retail environment.
- Prepared and served food and beverages while following food hygiene and safety procedures.
- Operated tills and processed cash and card transactions accurately.
- Replenished stock and maintained clean, organised displays and work areas.
- Worked effectively as part of a team to meet daily operational targets and customer demand.
Independent Prison Monitor
HMIPS
Addiewell, West Lothian
2024.05 - 2025.08
- Conducted independent monitoring visits within Scottish prisons to assess prisoner welfare, safety, and living conditions.
- Observed prison operations and staff-prisoner interactions to ensure professional and ethical standards were maintained.
- Produced clear and objective reports highlighting areas of concern and examples of good practice.
- Engaged with prisoners and staff to gather information and address issues raised during monitoring visits.
- Maintained confidentiality and professionalism while handling sensitive information in secure environments.
- Supported accountability and continuous improvement within the prison system through impartial oversight.
Auditor
Serve Legal
Livingston, West Lothian
2021.11 - 2022.05
- Conducted compliance audits and mystery shopping visits across retail and hospitality venues.
- Assessed staff compliance with company procedures and age verification policies.
- Produced detailed and accurate reports based on observational findings.
- Managed assignments independently while meeting strict reporting deadlines.
Education
Bachelor of Science - Policing and Criminology
Edinburgh Napier University
Edinburgh 09/2021 - 09/2025
Deans High School
Livingston, West LothianSkills
- Investigative and observational skills
- Communication and interpersonal skills
- Report writing and documentation
- Conflict resolution and professionalism
- Attention to detail
- Critical thinking and problem solving
- Teamwork and independent work
Timeline
Responsible Person
Greggs Bakery
2025.12 - Current
Independent Prison Monitor
HMIPS
2024.05 - 2025.08
Team member
Greggs Bakery
2022.07 - Current
Auditor
Serve Legal
2021.11 - 2022.05
Bachelor of Science - Policing and Criminology
Edinburgh Napier University
09/2021 - 09/2025
Deans High School