Ross Clarke
Birmingham,West Midlands
Summary
Accomplished Senior Engineer and Technical Supervisor-Team Leader with extensive expertise in commercial catering, holding ComCat 1, 3, and 5 NG+Lpg certifications. Recognised Rational Service Partner for I Combi and I Vario units, demonstrating exceptional technical proficiency. Adept in electrical competency for safe isolation of single and three-phase systems, ensuring compliance with industry standards. Possesses a Spa Safety Passport Alliance certification for petrol forecourts, demonstrating a deeper understanding of workplace health and safety. Career aspirations include advancing technical leadership roles to drive teams and engineers in a dedicated customer service environment, delivering exceptional service consistently, offering technical advise and solutions.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Commercial Catering Engineer
Nova Catering Repairs
West Midlands
01.2023 - 04.2026
- ComCat 1,3,5 and LPG gas qualified.
- SPA Safety Passport alliance(petrol forecourts)
- Rational Service Partner and warranty
- North team supervisor, technical supervisor.
- Carried Site surveys for various manufacturers, catering isolations company's
- Installation, service & Repair, Diagnosing and commissioning.
- Install and S&R Work on Combi Ovens, Fryers, Ware washers, Convection ovens, servery counters, induction units, Bean to cup Coffee machines, Water Boilers and more
- Completed High Voltage Electrical Safety and competence courses
- Various Manufacturer specific base training courses
- Works on and to electrical supplies Three/single phase, Water Mains and waste water drainage and plumbing
- PPM service at Hotels, prisons, schools, distribution centres, restaurants and various fast food chains and hospitality based properties
- Warranty/Commissioning and installations for various catering repair/manufacturers and aftersales providers
Electrical Engineer
British Gas
Birmingham
06.2021 - 01.2023
- Diagnostics, functional testing, repairing variety of household white goods in customers homes including removing and refitting.
- Use of electrical meters such as PDL Pro/IRC Pro and multi meters to check electrical circuits of customers' property and electrical readings of appliances worked on various electrical components.
- Competent use of various hand tools and smaller electrical powered hand held tools, white good PCB programming tools.
- Regular electrical safety training, Covid PPE working in customers homes and data protection training with certificates, electrical and heath and safety audits carried out
- Working as first line contractor for British Gas Carrying out electrical home and appliance checks and dynamic risk assessments, following strict health and safety procedures for myself, customers and delivering exceptional level of customer service as expected, recorded back to British Gas through customer reviews.
- Working as first line contractor for British Gas Carrying out electrical home and appliance checks and dynamic risk assessments, following strict health and safety procedures for myself, customers and delivering exceptional level of customer service as expected, recorded back to British Gas through customer reviews.
- Field service White goods Electrical engineer 0800 repair/British Gas first line
Electrical Engineer
Borsch electric
Birmingham
05.2016 - 06.2021
- Carrying out diagnostics and tests- variety of white household goods servicing and repairing them for resale and refitting in homes.
- Ensuring Variety of household kitchen appliances where fully functional and electrically safe for customers ensuring repaired items met strict quality control standards
- Field Service engineer Domestic Based, Travelling across west midlands to install, repair diagnose and warranty various kitchen appliances
- Parts ordering and identifying, rebooking service calls with customers, route planning and addition phone base service and technical calls to identify and were possible resolve functional issue and diagnose service calls
- White Goods electrical engineer.
Workshop Manager & Head Mechanic
Bicicielo Birmingham Ltd
Sutton Coldfield
03.2009 - 05.2016
- Workshop Manager, shop Daily running, managed workshop, other mechanics ensuring all work was completed, customers contacted & supplier orders placed correctly and effectively
- Head mechanic, overseeing all repairs and new builds, Assembling expensive/unique bikes and repairing & programming/diagnosing all Electronic gear equipped bikes
- Priority Key holder, opening and locking up entire shop ensuring all alarms were set and doors locked.
- Occasional managers role Delegating to other members of staff ensure targets were met keep customer satisfaction increase sales product pricing (when manager was on holiday or out of store )
- Sales on shop floor talking to customers building interest in products, new and existing, building rapport to increase sales, upsell and create repeat customers
- End of day banking and cashing up/balancing tills at end of day.
- Internet sales, running of website/eBay store capturing payments online and postage of items
- Daily running of shop till taking deposits/ new orders completing existing deposits, cash and card transactions, phone transactions, and gift vouchers/credit notes and returns and refunds.
- Accepting and processing new deliveries, booking in new stock, updating current stock levels, creating new products and system codes for new products
- Bicicielo, first independent Pinarello concept store in UK specialising in bespoke custom built high end Italian bicycles, top end cycling clothing and accessories. Team of 7 others to ensure, highly valued unique customer service from choosing a pair of socks to purchasing brand new bike's and all required equipment including specialist one to one bike fitting service.
- Retail sales, Custom Bike Fitting
Education
Comcat 1,3,5 & LPG - Gas powered catering appliance
LCL Awards
Birmingham 03.2024 -
GCSEs - School
Perry Beeches School
Great Barr 09.2003 - 07.2008
BTEC National Diploma - Art and Design
Art & Design Centre, Sutton College
Birmingham 01.2008 - 01.2009
Skills
- Senior engineer/technical supervisor-team leader 8 engineers
- ComCat 1,3,5 Natural gas & Lpg
- Rational Service Partner I Combi & I vario
- Spa Saftey passport alliance for petrol forecourts
- Electrical compatancy Safe Isolation Single & Three phase
Interests and Hobbies
I enjoy listening to music and playing the drums, which I have studied and practiced for the last five years. I am a talented illustrator and artist, I am a keen cyclist and have raced competitively over the 4 years I have an interest in all mechanics and hands on work and am very keen to learn and improve myself and in this area, from car/bike mechanics to fitting out a brand new store including seating areas, all retail displays and a entire service workshop, i have continued building and expanding my knowledge and practical skills with various manufacturer training courses, deep understanding of commercial catering electrics, diagnostics and repairs, and a everlasting venture of my own to restore and rebuild 30 year old cars.
Accomplishments
- High Voltage Electrical Safety and competence training
- Commercial catering service and repair install and diagnostic training
- Merrychef commercial microwave over repairs and diagnostics
- Retigo/MKN/Rational Combi oven training
- Workshop manager & head mechanic at bicicielo birmingham for 7 years
- Qualified Shimano bike fitter & Campagnolo certified Pro Technician Equivalent level 3 cytech trained cycle mechanic
- Full Shop till training including start-up and end of day banking
- Run and worked at a successful stand at the NEC cycle show for past 5 years
- Full customer service training
- Priority Key holder at first independent Pinarello cycling store in the uk
- Programmes computers, fixes hardware problems, reads and understands binary
- Installs and uses Microsoft programs – Word, Excel, Powerpoint – Windows
Custom
- Working Links, Birmingham – November 2010 - Jigsaw Customer Service Training
- Bicicielo Birmingham - Shimano Pedaling dynamics bike fitting
- Campagnolo & shimano Pro service technician - Level 3 equivalent Cytech Train cycle mechanic
- Full Senic Retail Epos Till Training
Timeline
Comcat 1,3,5 & LPG - Gas powered catering appliance
LCL Awards
03.2024 -
Commercial Catering Engineer
Nova Catering Repairs
01.2023 - 04.2026
Electrical Engineer
British Gas
06.2021 - 01.2023
Electrical Engineer
Borsch electric
05.2016 - 06.2021
Workshop Manager & Head Mechanic
Bicicielo Birmingham Ltd
03.2009 - 05.2016
BTEC National Diploma - Art and Design
Art & Design Centre, Sutton College
01.2008 - 01.2009
GCSEs - School
Perry Beeches School
09.2003 - 07.2008