Ross Clarke
IT Application Specialist
Bristol
Summary
Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules.
Overview
22
22
years of professional experience
Work History
IT Application Specialist
DAC Beachcroft LLP
07.2022 - Current
- Being an SME for several key pieces of software for the business, creating knowledgebase articles for others to use to better troubleshoot issues.
- Developed customized alerting for internal systems to send a message to specified Teams groups so the relevant teams have better visibility and faster response over the previous method.
- Using VisualFiles scripting knowledge to create a new process for making changes to matters in the database, shortening the time it takes to process requests to do so.
- Creating packages to be deployed using SCCM/MECM out to users.
- Aiding in or running projects to adopt new practices, processes or software for the business.
Technical Support Specialist
Dojo/Paymentsense
06.2021 - 07.2022
- Taking escalated tickets and calls from first line agents, investigating logs using SQL, resolving issues for customers, and acting as Out Of Hours incident manager.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Assisted in the development of internal knowledge base articles to expedite issue resolution for both peers and customers.
Concierge Support Ambassador
Subfero
11.2019 - 06.2021
- Providing first line tech support, volunteering as a Floorwalker to assist with complex issues, and mentoring and coaching new trainees.
- Aiding customers who raise support tickets for help with issues, providing support on the phone, by email and in some cases through a chat experience.
- Learning about new products and features to better support customers with issues on these new products and features when needed
Customer Assistant/Training Mentor
Lidl
09.2018 - 11.2019
- Performing various tasks in the store, training new starters, and ensuring completion of internal training.
Technician
Easy PC Bristol
06.2017 - 11.2019
- Repairing and selling computers, ordering stock, and providing technical assistance.
Team Member
Krispy Kreme
12.2016 - 06.2017
- Maintaining dough mixture, cleaning and maintaining machinery, and general housekeeping.
Technician/Sales Advisor
Smart Computers LTD.
05.2015 - 11.2016
- Running a branch, repairing computers, and assisting with sales.
Computer Assistant
Tantra Ltd.
05.2014 - 05.2015
- Handling repairs, technical help, and sales inquiries.
Site Security Guard
MBC Secure
01.2014 - 05.2014
- Controlling access and egress to a building and car park.
Team Member Service
Jump
10.2013 - 01.2014
- Operating a till, cleaning, and serving food.
Team Member
Quadrant (Royal Mail Canteen)
05.2013 - 11.2013
- Cleaning, serving customers, and maintaining vending machines.
Manager
Pizza Hut
08.2012 - 05.2013
- Running shifts, managing staff, and ensuring efficient operations.
Manager
McDonalds
07.2011 - 07.2012
- Managing staff, maintaining cleanliness standards, and tracking costs.
Crew Member
McDonalds
09.2010 - 07.2011
- Taking various roles, including kitchen operations and customer service.
Sales Assistant
GAME
11.2008 - 01.2009
- Providing customer service, boosting sales, and maintaining store cleanliness.
Police Community Support Officer
Metropolitan Police
01.2006 - 01.2008
- Performing team-specific duties as a police officer.
First Aid & Turnstile Supervisor
Charlton Athletic Football Club
01.2003 - 01.2006
- Providing first aid and supervising turnstiles at a football club.
Bar Staff
We Anchor In Hope (Spirit Group)
01.2003 - 01.2003
- Serving drinks and food, building rapport with customers, and maintaining cleanliness.
Assistant Manager
HSS Hire
01.2002 - 01.2003
- Assisting with customer service, handling queries and complaints.
Education
Greenwich Community College
01.2000 - 04.2003
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Woolwich Polytechnic Secondary School
01.1995 - 04.2000
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City Of Bristol College – College Green Centre
04.2010 -
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McDonalds University
07.2011 -
Skills
Powershell scripting
SCCM/MECM software deployment
VisualFiles Scripting
SQL Querying
Problem-solving abilities
Self Motivation
Continuous Improvement
Adaptability and Flexibility
Timeline
IT Application Specialist
DAC Beachcroft LLP
07.2022 - Current
Technical Support Specialist
Dojo/Paymentsense
06.2021 - 07.2022
Concierge Support Ambassador
Subfero
11.2019 - 06.2021
Customer Assistant/Training Mentor
Lidl
09.2018 - 11.2019
Technician
Easy PC Bristol
06.2017 - 11.2019
Team Member
Krispy Kreme
12.2016 - 06.2017
Technician/Sales Advisor
Smart Computers LTD.
05.2015 - 11.2016
Computer Assistant
Tantra Ltd.
05.2014 - 05.2015
Site Security Guard
MBC Secure
01.2014 - 05.2014
Team Member Service
Jump
10.2013 - 01.2014
Team Member
Quadrant (Royal Mail Canteen)
05.2013 - 11.2013
Manager
Pizza Hut
08.2012 - 05.2013
Manager
McDonalds
07.2011 - 07.2012
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McDonalds University
07.2011 -
Crew Member
McDonalds
09.2010 - 07.2011
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City Of Bristol College – College Green Centre
04.2010 -
Sales Assistant
GAME
11.2008 - 01.2009
Police Community Support Officer
Metropolitan Police
01.2006 - 01.2008
First Aid & Turnstile Supervisor
Charlton Athletic Football Club
01.2003 - 01.2006
Bar Staff
We Anchor In Hope (Spirit Group)
01.2003 - 01.2003
Assistant Manager
HSS Hire
01.2002 - 01.2003
Greenwich Community College
01.2000 - 04.2003
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Woolwich Polytechnic Secondary School
01.1995 - 04.2000