Ross Clark
Dundee,Scotland
Summary
Reliable and customer-focused Service Assistant with over 9 years' experience delivering excellent customer service in a fast-paced retail environment. Skilled in cash handling, stock control, health and safety compliance, and resolving customer issues while maintaining high standards of service. Experienced using EPOS and payment systems, maintaining accurate records, and prioritising workloads in a busy setting. Organised, adaptable, and able to work effectively both independently and as part of a team. Quick to learn new systems and keen to apply transferable skills within a Field Service Engineer role.
Overview
10
10
years of professional experience
Work History
Service Assistant
Asda
Dundee
11.2016 - Current
- Deliver excellent customer service in a fast-paced retail environment, building strong customer relationships through professional and friendly interactions.
- Process customer payments accurately using cash, card, and electronic payment systems while maintaining high levels of accuracy.
- Operate EPOS systems and payment terminals confidently, resolving minor issues where possible and reporting faults promptly.
- Respond to customer enquiries in person and over the telephone, providing accurate information and resolving issues efficiently.
- Handle customer complaints with empathy and professionalism, achieving positive outcomes and maintaining customer satisfaction.
- Prioritise multiple customer requests and adapt to changing workloads while maintaining service standards under pressure.
- Maintain accurate records of customer transactions and follow company procedures to ensure compliance with operational standards.
- Support daily store operations by replenishing stock and ensuring products are available for customers.
- Maintain a clean, safe, and organised working environment by following company health and safety procedures.
- Report equipment faults, maintenance issues, and potential hazards to the appropriate team.
- Follow manual handling procedures when moving stock and equipment safely.
- Work collaboratively with colleagues to ensure smooth day-to-day operations and achieve team objectives.
- Keep up to date with company promotions, policies, and operational procedures to provide accurate advice to customers.
- Recognise and support customers with additional needs, ensuring an inclusive and positive customer experience.
Education
Scottish Qualifications Certificate -
Baldragon Academy
Dundee01-2016
Skills
- Customer Service Excellence
- Excellent Communication Skills
- Customer Complaint Resolution
- Problem Solving
- Organisation and Time Management
- Working Under Pressure
- Working Independently and as Part of a Team
- Technical Aptitude
- EPOS & Payment Terminal Operation
- Cash Handling
- Accurate Record Keeping
- Stock Control & Replenishment
- Health & Safety Compliance
- Manual Handling
- Fault Reporting
- Attention to Detail
- Adaptability
- Customer Relationship Management
- Active Listening
- Positive Attitude
Additional Information
- Full UK Driving Licence.
- Experienced working flexible shifts, including evenings, weekends, and busy trading periods.
- Strong IT literacy with experience using retail systems, EPOS, and payment technology.
- Comfortable working independently, managing priorities, and delivering excellent customer service under pressure.
- Quick learner with a proactive approach to developing new technical skills and adapting to new systems.
Timeline
Service Assistant
Asda
11.2016 - Current
Scottish Qualifications Certificate -
Baldragon Academy