Summary
Overview
Work history
Education
Skills
Websites
Certification
Travel & Social Experieces
References
Timeline
Generic

Rosina Azhar

Loughton ,Essex

Summary

Regional Sales Manager with 25+ years of experience in Leisure and Corporate sales across Airline, Hotel, and Tour Operator sectors. Proven track record in managing sales accounts in UK and UAE, consistently exceeding monthly and yearly KPIs. Expertise in project management and budget planning, driving efficiency across international departments. Strong leadership skills in coaching teams to achieve optimal performance.

Overview

25
25
years of professional experience
1
1
Certification

Work history

Regional Sales Manager UK&I - B2B & B2C

EMAAR HOSPITALITY GROUP
London
01.2021 - 01.2023

Increased brand awareness of Emaar, Armani, Address, Vida and Rove hotels to enhance sales performance.

  • Managed global leisure and corporate portfolio, identifying sales revenue opportunities.
  • Strengthened commercial relationships with consortia partners and tour operators.
  • Negotiated and managed commercial agreements to align with sales objectives.
  • Reviewed KPIs and sales data to drive revenue growth and market share expansion.
  • Compiled market intelligence reports and competitor analyses for international teams.
  • Developed and implemented strategic sales and marketing initiatives to exceed targets.
  • Collaborated with airlines and tourist boards to maximise training and sales opportunities.
  • Boosted brand visibility by planning and executing regional sales strategies.
  • Developed competitive pricing strategies for increased market share.
  • Identified new business opportunities, driving expansion into untapped markets.
  • Analysed market trends and competitor activities for strategic planning purposes.
  • Attended trade shows, enhancing company's industry presence and potential leads generation.

Regional Sales Manager - UK&I - B2B & B2C

EMIRATES HOLIDAYS UK
London, England
01.2012 - 01.2020
  • Developed awareness of Emirates brand to B2B and B2C channels.
  • Managed portfolio of commercial consortia partners negotiated commercial terms, commissions, overrides, sales targets, sales and service delivery. Primary contact for escalations and resolutions.
  • Account management of key Travel Agents to achieve brand awareness, sales growth in bookings and passenger numbers.
  • Implemented and executed account sales plans to achieve quarterly and yearly growth.
  • Proactively reviewed KPIs and data and ensured sales targets were achieved. Provided reports on business to global, commercial sales and service teams.
  • Identified revenue and yield opportunities, reported on commercial and competitor trends and sales barriers.
  • Managed account set ups, maintained travel agent databases, distributed special offers, sales and promotions.
  • Experience of joint sales calls in UAE. Developing, coaching, and leading global Emirates sales teams.
  • Being part of a team that exceeded Emirates Holiday sales from 3M to over 6M in one year.
  • Project managed with Dubai Team, testing, delivery and launch of the first Trade Website. Within 3 months of the launch, 50% of new Trade bookings were transacted online of the new system.
  • Award for Best Sales Performance at Emirates Holidays Global conference in Dubai.

Senior Sales Executive – Corporate / Leisure

OMAN AIR
01.2010 - 01.2012
  • Sales account management of VFR, leisure, corporate, online travel agents and special markets. Management of UAE medica, student and embassy accounts.
  • Negotiated commercial deals, implemented sales activity and incentives to increase flown revenue.
  • Market analysis of pricing and revenue strategies, promotional fares, and private deals.
  • Sales reports and KPI analysis to head office on routings and fare structure.
  • Distribution of fares, marketing initiatives, and agent incentives to drive passenger and flown revenue sales.
  • Developed sales action plans with objectives to maximise Oman Air's seat sales in economy and premium cabins.
  • Organised Fam Trips, Regional Training Events with hotel partners for Trade and B2C Events for sales revenue and regional airport passenger growth.
  • Attended industry networking events to expand professional contacts.
  • Cultivated effective partnerships for increased sales opportunities.
  • Achieved new business development by identifying and securing high-value clients.
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.

Leisure/Corporate Sales Executive

Emirates Tours / Dnata
01.1998 - 01.2008
  • Created and developed awareness of all Emirates products and services to leisure and commercial clients ensuring set revenue sales objectives were achieved.
  • Ensured Emirates flown and passenger numbers were grown year on year.
  • Worked with consortia partners on a strategy plan to increase member bookings in sales and passenger growth.
  • Implemented a sales plan to identify new potential travel trade agents within the sales territory.
  • Developed and strengthened relationships with business contacts such as the Chamber of Commerce, Airline and Hotel representatives.
  • Managing of databases, distribution of trade offers, fares, sales updates, and monthly incentives.
  • Managed budget and brochure distribution costs in for B2B and B”C channels.
  • Organised events for Emirates to create product and brand awareness for regional airport growth.
  • Provided information on competitor, fares, rates, promotions, incentives, services and maintaining market intelligence ahead of competitor's.
  • Implemented sales development strategies for trade and corporate agents in the UAE.
  • Represented Emirates Tours at Arabian Travel Market and World Travel Market.
  • Increased Dubai and UAE destination growth in bookings and passengers by 40%.
  • Growth of Consortia members and trade partners by over 30% YOY.
  • Grew regional airport sales growth for LHR & MAN by over 50%.

Education

British Airways Fares & Ticketing - Level 1 & 2

Advanced diploma - Business & Finance Management

Business Management - undefined

London College

Skills

  • Airline industry sales expertise
  • Commercial acumen
  • Account management
  • Project management
  • Data analysis skills
  • Sales training
  • Team motivation strategies
  • Staff engagement initiatives
  • Leadership capabilities
  • Effective communication
  • Adaptability to change
  • Revenue growth strategies
  • Client development skills
  • Product presentations and demonstrations
  • Results-driven planning
  • Client relationship building
  • Business intelligence tools
  • Business development

Certification

  • MARS/Res Connect – Emirates Reservation System
  • SOAR – Customer Engagement Training
  • Emirates Holidays Sales & Service Training
  • GDPR Training
  • Emirates - Leisure & Commercial Sales Training
  • Emirates Basic Fares & Ticketing
  • Emirates Telephone Sales Training
  • Tourist Board Destination Training - Dubai & UAE Expert Level 1 – 3
  • Destination Training: UAE: Dubai, Abu Dhabi, Oman, Far East, Southeast Asia, and Australia.
  • LinkedIn Courses: Telephone Based Customer Service, Managing Customers Expectations, Dealing with Customer Complaints, Managing the Sales Process, Leadership & Management Skills

Travel & Social Experieces

  • Travel: Enthusiastic traveller with a passion for cultures and religions from all around the world. Countries explored include Dubai, Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah, Oman, Morocco, Bahrain, Maldives, Sri Lanka, Bali, India, Vietnam, Saudi Arabia, Hawaii, Europe & America.
  • Fitness: Weight Training & Yoga
  • 2 x 5km Park runs for Cancer Charity Race for Life.
  • Charity: Volunteer for local charity services, focussing on charity events and encourage community support.
  • Mentoring: Future Focus, providing mentoring for young adults who need guidance in education and employment.

References

References available upon request.

Timeline

Regional Sales Manager UK&I - B2B & B2C

EMAAR HOSPITALITY GROUP
01.2021 - 01.2023

Regional Sales Manager - UK&I - B2B & B2C

EMIRATES HOLIDAYS UK
01.2012 - 01.2020

Senior Sales Executive – Corporate / Leisure

OMAN AIR
01.2010 - 01.2012

Leisure/Corporate Sales Executive

Emirates Tours / Dnata
01.1998 - 01.2008

Advanced diploma - Business & Finance Management

Business Management - undefined

London College

British Airways Fares & Ticketing - Level 1 & 2

Rosina Azhar