Rosie Qua

• Managed facility operations to ensure compliance with security, fire and health and safety regulations.
• Booking staff travel and accommodation, finding cost-effective solutions.
• Resolved customer problems and complaints.
• Assisted in budget management, contributing to cost-saving initiatives in facility maintenance.
• Processed incoming and outgoing mail, ensuring timely distribution to relevant personnel.
• Utilized office software to maintain accurate records of visitor logs and appointment schedules.
• Facilitated onboarding processes for new hires, including uniform distribution, and ensuring compliance with company policies and procedures.

• Responded to customer inquiries via phone and email, ensuring prompt resolution of issues.
• Assisted in maintaining accurate customer records using CRM software.
• Collaborated with team members to streamline support processes and improve response times.
• Provided product information and troubleshooting assistance to enhance customer satisfaction.

Reason for leaving: Redundancy.

• Assisted in onboarding new employees by providing orientation and training support.
• Implemented a digital filing system that improved document retrieval times significantly.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Resolved clients inquiries and issues efficiently through active listening and problem-solving techniques.

Reason for leaving: Short-term contract for maternity cover.

I had multiple roles at Ecotricity, I started in Customer Service and moved through the business to where my knowledge and experience were needed, working in Industry Data Management, Revenue Assurance and lastly Complaints. All these roles had a need for the below skills, and more.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

Reason for leaving: Change in career.