Rosie Phillips

• Respected privacy and dignity of each resident during provision of care services.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Encouraged independence among patients whilst assisting them with tasks.
• Monitored vital signs of patients for early detection of health complications.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Provided emotional support to patients, improving their mental wellbeing.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Responded quickly and effectively to potential hazards or injuries, maintaining a calm and professional demeanor under pressure.

Provided excellent customer service by guiding guests through safety protocols, resolving conflicts, and ensuring a fun, respectful environment for all age groups.

Developed strong situational awareness and communication skills, balancing assertiveness with approachability in a high-energy, fast-paced environment.

Collaborated with team members and management to conduct daily inspections, report maintenance issues, and contribute to a clean and organized facility.