ROSIE MCLEAN
Kirkcaldy,Fife
Summary
Organised, friendly and enthusiastic individual with strong time management skills and a proven ability to work efficiently in fast-paced environments. Excellent communication and interpersonal skills, allowing for positive customer interactions and effective handling of queries or issues. Reliable and adaptable, with a strong work ethic and the ability to multitask while maintaining attention to detail. Quick to learn new tasks, confident working both independently and as part of a team, and capable of delivering a high standard of service. Possessing a strong memory and aptitude for calculations, supporting accuracy in handling orders and payments.
Overview
2
2
years of professional experience
Work history
Team member
Paul’s fish and chip shop
Kirkcaldy , Fife
2026.01 - Current
- Excellent customer service skills gained through daily interaction with members of the public in a fast-paced environment.
- Confident in handling customer enquiries, resolving issues politely, and maintaining a friendly and professional attitude.
- Experienced in operating cash registers and tills, processing cash and card payments accurately and efficiently.
- Strong communication skills developed through working with customers and colleagues as part of a team.
- Ability to work well under pressure during busy periods while maintaining high standards of service.
- Good teamwork skills, supporting colleagues to ensure smooth and efficient operation of the business.
- Developed time-management and organisational skills by balancing multiple responsibilities simultaneously.
- Maintained cleanliness, hygiene, and food safety standards in accordance with workplace procedures.
- Adaptable and quick to learn new tasks, taking initiative when required and responding positively to feedback.
Waitress
Greener Kirkcaldy
Kirkcaldy, Fife
2025.10 - 2026.04
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Collaborated with kitchen staff to ensure order accuracy.
Gymnastics coach
Kirkcaldy Gymnastics club
Kirkcaldy, Fife
2024.01 - 2024.06
- Developed strong communication skills by giving clear instructions and adapting explanations to suit different individuals.
- Built patience and a positive attitude when working with individuals, ensuring a supportive and friendly environment.
- Used problem-solving skills to adapt sessions and support individuals' progress.
Education
Scottish Qualifications Certificate - N5: Accounting(A), Business(A), English(A), Chemistry(A), Applications of maths(A), Maths(B).
Balwearie High school
Kirkcaldy 08/2021 - 04/2027
Skills
- Patience and composure
- Customer Service
- Verbal communication
- Highly responsible and reliable
- Quality checking
- Complaint handling
- Attention to deadlines
- Collaborative leadership
- Adaptability and Flexibility
Accomplishments
Bronze and silver Duke of Edinburgh awards
HOBBIES AND INTERESTS
Competitive Highland dancer, Jewellery making, Journaling, Baking
Timeline
Team member
Paul’s fish and chip shop
2026.01 - Current
Waitress
Greener Kirkcaldy
2025.10 - 2026.04
Gymnastics coach
Kirkcaldy Gymnastics club
2024.01 - 2024.06
Scottish Qualifications Certificate - N5: Accounting(A), Business(A), English(A), Chemistry(A), Applications of maths(A), Maths(B).
Balwearie High school
08/2021 - 04/2027