Rosie Lepperd

• Design and manage production of bespoke jewellery.
• Managed client wants and expectations and offered advice to guide decision making.
• Generated accurate estimations for material and labour costs to guide decision making.
• Carefully examined and researched precious-metal items to determine value and write appraisal documents.
• Coordinated and controlled all production processes, ensuring products were delivered on time and within budget and company quality standards.
• Reviewed production issues and implemented corrective action plans to enhance operational efficiency.
• Improved efficiency and productivity by eliminating waste and production constraints.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Cultivated strong value-added relationships with customers, driving business development and profit potential.
• Delivered exceptional level of service to each customer by listening to concerns, answering questions and offering bespoke customer experience.
• Assessed jewellery condition, determining repair needs and offering various appropriate solutions.
• Manage and improve company social media platform as marketing tool and customer relations tool.

• Displayed strong customer service skills with large number of incoming customer and delivery driver calls
• Logged and resolved customer enquiries in a professional and timely manner
• Assist managers by carrying out administrative tasks such as filing and preparing paperwork for the day’s deliveries
• Carried out a large volume of data entry work such as logging deliveries and keeping information up to date

• Greeting customers and creating a welcoming atmosphere
• Completing stock takes and orders weekly and complying with budgets
• Ensuring colleagues are up to date on training and new products
• Keeping displays and points of sale up to date and in-line with approved plans
• Serving high volumes of customers in a fast-paced environment with exceptional service and care.

Applied Science - B

Psychology - C

Ancient History - B

Biology - D

Mathematics - A

Biology - B

Chemistry - B

Physics - A

Art and Design - A

English Language - B

English Literature - B