Rosie Haranyi
Romsey,Hampshire
Summary
Self-motivated individual with 5 years of experience in Sales and Administration. Demonstrated excellent critical thinking, problem-solving, and organizational skills, with a focus on customer engagement and driving sales growth. Proven ability to make key business decisions in fast-paced environments, meet tight deadlines, and lead teams effectively. Excellent time management and data analysis skills, with a demonstrated enthusiasm to quickly adapt to new processes and a strong commitment to continuous improvement.
Overview
9
9
years of professional experience
Work History
Head of Internal Sales and Administration
South Midlands Communications Ltd
Eastleigh, Hampshire
10.2024 - Current
- Championed customer-centric approaches, enhancing brand loyalty.
- Managed over 50 key & maintained accounts with diligence.
- Established and maintained positive, profitable client relationships through superb communication, ensuring repeat business.
- Generated and maintained over 60% of overall revenue in 2024/25 FY.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Negotiated key contracts to secure lucrative deals.
- Streamlined internal processes to enhance operational efficiency.
- Influenced technical product development, based on customer needs, providing bespoke solutions.
- Provided leadership for successful team performance.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Generated sales forecasts to inform resource allocation and project management.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Used multi-source data to determine sales and delivery terms for products and services.
- Facilitated cross-department collaboration, promoting unified approach towards organisational goals.
- Controlled, monitored and documented administrative processes and procedures.
Sales Co-ordinator
South Midlands Communications Ltd
Eastleigh, Hampshire
10.2022 - 10.2024
- Served as first point of contact for customer queries, expertly handling inbound RFQ's.
- Managed key customer accounts
- Increased sales revenue by 20% in Defence sector
- Developed strong client relationships through engagement and technical knowledge.
- Liaised regularly with production and logistics department to ensure timely deliveries.
- Processed purchases and sales orders promptly.
- Achieved decreased order processing time with proficient use of CRM tools.
- Enhanced customer satisfaction by managing enquiries effectively.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Supported CCO with well-coordinated administrative operations.
- Compiled and analysed sales data, providing valuable insights for strategic decision-making.
- Handled critical customer issues promptly, improving overall service quality.
Sales administrator
South Midlands Communications Ltd
Eastleigh, Hampshire
05.2022 - 10.2022
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Facilitated preparation of contracts, assisting in closing deals effectively.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Managed client database to ensure accurate record-keeping.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Delivered outstanding administrative support for smooth sales operations.
- Assisted in preparation of sales presentations, contributing to successful pitches.
- Generated regular reports for insightful business decisions.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Reduced costing/pricing process time by 50%.
- Streamlined order processing systems to maximise efficiency.
Sales Administrator
Red Box Tools.Ltd
Totton, Hampshire
03.2020 - 05.2022
- Delivered highest standards of customer service to 1000+ customers, consistently maintaining client satisfaction.
- Utilised product knowledge to help customers make informed purchasing decisions, driving substantial profit increases.
- Effectively completed full sales process administration, including quotes, proformas, sales orders, delivery notes and invoices.
- Managed high volume of incoming orders, coordinating timely delivery.
- Developed and maintained excellent relationships with new and existing clients, increasing customer retention by 25%.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided in-store service offering courteous, helpful advice to best meet customer needs.
- Assisted in creation and maintenance of new administration tools, policies and procedures for business growth.
- Addressed customer complaints with patience and understanding, consistently providing swift resolutions.
Care Team Co-ordinator
Abbeyfield - Speedwell Court
Southampton, Hampshire
06.2019 - 03.2020
- Worked in Admin Office in order to complete data entries and administrative tasks efficiently.
- Maintained safety of medication procedures as Medication Champion, ensuring to adhere to company policies. Created over 20% of formal procedures for safe handling of Medication.
- Created monthly reports and communicated these to appropriate health care professionals, adapting care in accordance with medical diagnoses and advice.
- Worked alongside General Manager and Deputy Manager in recruiting and interviewing processes.
- Monitored multiple databases and email accounts to track resident's needs and safety.
- Performed initial assessment and analysis to begin admission processes.
Senior Care Assistant
Hartford Care - Woodlands House
Woodlands, Southampton, Hampshire
10.2015 - 05.2019
- Cooperated and communicated effectively with doctors and other health care professionals to ensure residents' satisfaction.
- Completed data entry with accuracy, carried out audit process to evaluate thoroughness of documentation to care facility standards, maintained computerized record management systems and generated reports.
- Ordered and distributed medication and other supplies, ensuring stock levels are adequate and supplies are stored correctly for over 30 residents.
- Supervised and managed daily activities of care team, ensuring communication is efficient and effective.
- Analysed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement and amended/implemented care plans accordingly.
- Consistently complied with applicable laws and regulations.
- Continually improved knowledge, skills and performance, based on feedback and self-identified professional development needs.
Education
NVQ Level 3 in Adult Lead Health and Social Care
Lifetime Training
Woodlands2019
NCFE Level 2 Certificate in the Principles of Dementia Care
NCFE
Woodlands2017
IAO Level 2 Diploma in Health and Social Care for Adults (for England)
Lifetime Training
Woodlands2017
IAO Level 2 Certificate in Preparing to Work in Adult Social Care
Lifetime Training
Woodlands2017
IAO Level 2 Award in Employment Rights and Responsibilities in Health and Social Care (QCF)
Lifetime Training
2017
GCSE Mathematics - Grade C
Totton College
Totton, Southampton2016
OCR Level 3 Cambridge Technical Introductoy Diploma in Art and Design - Grade Distinction*
Totton College
Totton, Southampton2015
Functional Skills English Level 2
Totton College
Totton, Southampton2015
Skills
Sales forecasting
- Key account handling
- Product knowledge
- Pricing strategies
- Sales team leadership
- Data management / interpretation
- CRM/ERP/B2B/POS knowledge
- Enquiry conversion
- Accurate, detailed and reliable
Trainings
During my career in the care industry I have received and kept the following trainings up to date: Data Protection and Confidentiality (GDPR), Manual Handling (of Objects and of People), Customer Service, Adult Safegurarding, Medication administration training, Fire awareness, First aid training - Experienced first aider, COSHH training, Infection control, Pressure sore awareness, Dementia awareness
During my trainings I gained a good understanding of:
- Lifting Operations and Lifting Equipment Regulations
- Provision and Use of Work Equipment Regulations
- Manual Handling Operations Regulations
- The Health and Safety at Work Act
- Management of Health and Safety at Work Regulations
- Reporting of Injuries, Diseases and Dangerous Occurences Regulations
References
*Provided upon request
Address: SM House, School Cl, Chandler's Ford, Eastleigh SO53 4BY
Telephone number: 023 8024 6219
Adrian Jackson - Managing Director
Address: Red Box Tools Ltd, Units 12-13 Eddystone Road, South Hampsire Industrial Estate, Totton, SO40 3SA
Telephone number: 02380254285
Email address: adrian@redboxint.com
Timeline
Head of Internal Sales and Administration
South Midlands Communications Ltd
10.2024 - Current
Sales Co-ordinator
South Midlands Communications Ltd
10.2022 - 10.2024
Sales administrator
South Midlands Communications Ltd
05.2022 - 10.2022
Sales Administrator
Red Box Tools.Ltd
03.2020 - 05.2022
Care Team Co-ordinator
Abbeyfield - Speedwell Court
06.2019 - 03.2020
Senior Care Assistant
Hartford Care - Woodlands House
10.2015 - 05.2019
IAO Level 2 Award in Employment Rights and Responsibilities in Health and Social Care (QCF)
Lifetime Training
GCSE Mathematics - Grade C
Totton College
Functional Skills English Level 2
Totton College
NVQ Level 3 in Adult Lead Health and Social Care
Lifetime Training
NCFE Level 2 Certificate in the Principles of Dementia Care
NCFE
IAO Level 2 Diploma in Health and Social Care for Adults (for England)
Lifetime Training
IAO Level 2 Certificate in Preparing to Work in Adult Social Care
Lifetime Training
OCR Level 3 Cambridge Technical Introductoy Diploma in Art and Design - Grade Distinction*
Totton College
Similar Profiles
Maria MathisMaria Mathis
Regional Recruiting Manager at Girl Scouts of South Carolina - Mountains to MidlandsRegional Recruiting Manager at Girl Scouts of South Carolina - Mountains to Midlands
Jeremy ShoeJeremy Shoe
Key Holder at Goodwill Industries of Upstate/Midlands South CarolinaKey Holder at Goodwill Industries of Upstate/Midlands South Carolina
John CovingtonJohn Covington
E-Commerce Lead at Goodwill Industries Of Upstate/Midlands South CarolinaE-Commerce Lead at Goodwill Industries Of Upstate/Midlands South Carolina
Ben DavidsonBen Davidson
Bartender at Bristol Harbour HotelBartender at Bristol Harbour Hotel
Taylor BeswickTaylor Beswick
Cleaner at Sieben recruitmentCleaner at Sieben recruitment