I aim to deliver excellent customer service and administrative support. Using strong complaint handling expertise, diffusing conflict and converting customers through active listening and building relationships.
My positive attitude and creative approach to problem solving, enables me to find solutions in the most challenging circumstances.
- Taking customer calls, responding to emails, social media and video Whatsapp calls
- Updating accounting spreadsheets
- Keeping up to date customer records on the company database
- Placing customer and trade orders
- Acting as an escalation point for other members of staff
- Dealing with customer complaints and processing refunds
- Liasing with delivery companies to ensure a smooth customer journey
- Meeting and serving customers
- Working the till and communicating with the kitchen
- Assisting in the preparation of desserts and drinks
- Ensuring the cafe was kept clean and tidy
- Creative with good attention to detail
- Excellent interpersonal skills
- Reliable and responsible
- Polite and compassionate
- Experience dealing with customers and complaints