Rosie Evans
Birmingham,England
Summary
Motivated individual with over 6 years experience in customer service with skills and abilities resolving concerns and enquiries. Experienced worker with strong retail background and customer satisfaction. Organised work experience with younger individuals at a primary school in overseeing learning development, parent communication and activity planning. Enthusiastic voluntary youth worker with 2 years service supporting emotional, social and personal growth of young minds, leading activities and being patient. Maintaining a safe environment wherever I go and supporting individuals with additional needs. Hardworking, passionate and resourceful worker in learning customer needs to strengthen experiences with positivity and professionalism.
Overview
7
7
years of professional experience
Work history
Retail worker
Meat World
Birmingham, England
01.2019 - Current
- Anticipated customer needs and provided them with high-quality service while upholding standards and values to ensure customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Monitored display stock levels, replenishing for consistently well stock sale floors.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained meticulous store appearance through cleaning, organising and tidying of working areas.
- Performed daily opening and closing shifts, store stocking, cashing up and book work.
Education
Level 3 National Extended Diploma - Health and social care
Birmingham metropolitan college
BirminghamNational Foundation Diploma - Health and social care
Birmingham Metropolitan College
Birmingham GCSEs - Maths
Birmingham Metropolitan college
BirminghamGCSEs - English
Arena Academy
Birmingham Skills
- Leadership Brings out the best abilities in team members to work together to achieve a shared goal
- Strong communicator Helps build relationships, share experience and needs with others
- Customer service skills Providing good communication , empathy, patience and a ‘people first’ attitude
- Willingness to learn Being open to new experiences, skills and information that improves my abilities
- Time management Planning and exercising conscious control of time to increase effectiveness, efficiency and productivity
- Cash handling experience
- Stock rotating
- Store opening and closing
- Checkout operations
Affiliations
- Training to become eyelash/brow technician.
Timeline
Retail worker
Meat World
01.2019 - Current
Level 3 National Extended Diploma - Health and social care
Birmingham metropolitan college
National Foundation Diploma - Health and social care
Birmingham Metropolitan College
GCSEs - Maths
Birmingham Metropolitan college
GCSEs - English
Arena Academy