Rosa Barber
Canterbury,Kent
Summary
As a bilingual UK national raised in Spain, I bring a unique blend of cultural understanding and language proficiency to any role. I excel in interpersonal communication and am highly effective at anticipating customer needs. I've always been hardworking and found work to be a genuine source of enjoyment and motivation, as I do best when I have a project to focus on and space to grow. My articulate, presentable and personable demeanour can suit any number of roles both within a team and independently.
Overview
3
3
years of professional experience
Work History
Receptionist
The Ivy Collection
Canterbury, Kent
09.2024 - Current
- Underwent two weeks of intensive training prior to the opening of the restaurant.
- Worked through a hectic work opening going into the Festive season, where the restaurant saw up to 600 covers daily.
- Kept calm and positive throughout peak times, remaining professional whilst they were handled.
- Catered to a wide variety of guests and their needs, including allergens, disabilities and various special requests.
- Trained and worked confidently with OpenTable and used it to ensure the restaurant ran smoothly, as well as taking in as many bookings as possible.
- Regularly ran shifts as the only receptionist, bringing in up to 200 covers during a service and simultaneously helping out the restaurant in other departments.
- But also worked shifts alongside other receptionists, working as a team.
- Handled complaints from guests to do with their dining experience professionally and with grace.
- Waitered the outside terrace alongside my usual duties.
- Took orders, carried trays, ran drinks and took payment.
Waitress
El Sol Tapas Bar and Restaurant, Sun Hotel
Canterbury, Kent
07.2024 - 10.2024
- Took orders and interacted with customers both in English and in Spanish.
- Carried trays, made and ran drinks, waited on and looked after guests to ensure a pleasant dining experience.
- Took payments and handled cash safely and securely.
- Cleared and relayed tables quickly and to a high standard.
- Provided extensive knowledge about the cuisine and culture to give guests an authentic experience.
- Secured the restaurant many positive reviews where I was personally mentioned.
Sales assistant
Colorcrame
Cadiz, Andalusia, Spain
07.2022 - 04.2024
- Professionally set up a pop-up market stall, ensuring a memorable window display.
- Brought in customers both in person and online through social media marketing schemes.
- Helped design and administer the online shopping platform.
- Took payments and handled cash transactions.
Skills
- Bilingual (Spanish, English)
- OpenTable
- Till operation / Tray Carrying
- Customer Service
- Punctuality
- Professional Attitude and Presentation
- Complaint Handling
- Social Media Marketing
Languages
English
Native
Spanish
Native
References
References available upon request.
Timeline
Receptionist
The Ivy Collection
09.2024 - Current
Waitress
El Sol Tapas Bar and Restaurant, Sun Hotel
07.2024 - 10.2024
Sales assistant
Colorcrame
07.2022 - 04.2024
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