Roshni Valand
Leicester
Summary
Five years of customer service experience in fast-paced environments. Strong interpersonal skills foster positive relationships, leading to repeat business and high customer satisfaction. Committed to enhancing service quality to drive overall company success.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work history
Quality Lab Assistant
Sofidel
Leicester
07.2025 - 07.2026
- Assisted in the preparation of scientific reports, facilitating timely submission.
- Collected samples from different sources, ensuring variety and diversity in tests run.
- Handled samples in line with strict laboratory procedures using appropriate PPE.
- Processed samples, labelled containers and completed required paperwork.
- Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
Customer sales assistant
Watches Of Switzerland
Leicester, Warwickshire
09.2021 - 02.2025
- Upsold additional products for increased revenue generation.
- Ensured compliance with health and safety regulations within the retail environment.
- Executed visual merchandising displays to increase product appeal.
- Performed accurate inventory checks for continual stock availability.
- Prioritised tasks effectively in fast-paced retail settings.
- Oriented new staff members, fostering a supportive team atmosphere.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
Team leader
Geodis
Alcester, Warwickshire
05.2023 - 09.2023
- Monitored daily operations whilst reducing operational cost significantly.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Introduced innovative solutions which maximised output without compromising quality.
Receptionist
Universal Flexible Packaging
Leicester
10.2018 - 02.2020
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Operations assistant
Samworth Brothers
Leicester
10.2015 - 10.2017
- Promptly resolved queries for enhanced customer satisfaction.
- Generated reports as required, aiding decision-making process.
- Assisted in budget preparation for accurate financial planning.
- Maintained organised work environment for improved productivity.
Education
GCSEs -
Rushey Mead Academy
Leicester 09.2007 - 07.2012
NVQ Level 1 - Hair & Beauty
Leicester College
Leicester 09.2012 - 07.2013
NVQ Level 2 - Health & Social Care
Leicester College
Leicester 09.2013 - 07.2015
Skills
- Patience and diplomacy
- Customer relationship management systems
- Microsoft Office proficiency
- Client relations
- Email handling efficiency
- Customer Service
- Team Leadership
- Data Entry
Timeline
Quality Lab Assistant
Sofidel
07.2025 - 07.2026
Team leader
Geodis
05.2023 - 09.2023
Customer sales assistant
Watches Of Switzerland
09.2021 - 02.2025
Receptionist
Universal Flexible Packaging
10.2018 - 02.2020
Operations assistant
Samworth Brothers
10.2015 - 10.2017
NVQ Level 2 - Health & Social Care
Leicester College
09.2013 - 07.2015
NVQ Level 1 - Hair & Beauty
Leicester College
09.2012 - 07.2013
GCSEs -
Rushey Mead Academy
09.2007 - 07.2012