Roshni Valand
Leicester ,Leicester
Summary
Organized and self-motivated professional with a strong emphasis on detail orientation and time management. Proven track record in delivering exceptional customer service, resulting in high client satisfaction rates. Quick learner adept at adapting to new challenges and environments, ready to apply these skills in a dynamic workplace.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Care assistant
Aspire
Leicester, Leicester
02.2025 - Current
- Provided emotional support to patients, improving their mental wellbeing.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Assisted in daily living activities for enhanced patient comfort.
Customer service administrator
The Watches Of Switzerland
Leicester, Leicestershire
09.2021 - 01.2025
- Facilitated smooth communication channels between management and clients.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Assisted in the creation of training materials for new staff members.
- Improved customer satisfaction by promptly responding to enquiries.
- Handled high-volume calls in a professional manner.
- Documented all customer interactions for reference and analysis.
Receptionist
Universal Flexible Packaging
Leicester, Leicestershire
10.2018 - 02.2022
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- First Aid - June 2020.
- Managed phone calls, resulting in effective communication flow within the company.
- Linked with vendors to order and maintain inventory of office supplies.
Machine operator
Samworth Brothers
Leicester, Leicestershire
10.2015 - 10.2017
- Ensured smooth running of machinery by performing regular maintenance.
- Implemented safety measures for reduced workplace accidents.
- Adjusted machine settings to optimise performance.
- Managed inventory of machine parts, ensuring timely replacements.
- Loaded raw materials onto machines, facilitating continuous production.
Education
Diploma of Higher Education - Health & Social Care
Leicester College
09.2013 - 07.2015
Skills
- Self - Motivated
- Quick Learner
- Attention to Detail
- Highly organised
- Time efficiency
- Customer Service
Languages
English
Fluent
Hindi
Elementary
Gujarati
Fluent
Timeline
Care assistant
Aspire
02.2025 - Current
Customer service administrator
The Watches Of Switzerland
09.2021 - 01.2025
Receptionist
Universal Flexible Packaging
10.2018 - 02.2022
Machine operator
Samworth Brothers
10.2015 - 10.2017
Diploma of Higher Education - Health & Social Care
Leicester College
09.2013 - 07.2015
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