ROSHNI MISTRY
Flat B 14 , Lowick Road, Harrow,United Kingdom
Summary
Enthusiastic team player with a strong foundation in communication and customer service. Experienced in navigating fast-paced environments while ensuring high levels of customer satisfaction. Committed to enhancing team dynamics and delivering quality service. Equipped with problem-solving and time management skills to support team objectives.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
The Byron Hotel
London, United Kingdom
08.2025 - Current
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Reported maintenance issues to management, minimising potential safety risks.
- Motivational team leader holds staff to high standards. Collaborates with management to improve operational standards and train skilled, dedicated workforce.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Collaborated with front desk teams to respond promptly to all guest requests.
- Enhanced guest experience, thoroughly cleaning and disinfecting guest rooms and hotel areas.
Crew member
McDonald's
London
03.2024 - 10.2024
- Maintained immaculate cleanliness standards by regularly cleaning and sanitizing workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Facilitated the smooth flow of customers by effectively managing queues during rush hours.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Receptionist
PIOUS OVERSEAS EDUCATION CONSULTANCY
Nadiad, Gujarat
07.2018 - 08.2021
- Enhanced customer satisfaction by managing front desk enquiries promptly and professionally.
- Coordinated appointment scheduling to optimise daily operations and maximise client engagement.
- Streamlined phone call management to facilitate effective communication across departments.
- Maintained an organized reception area for a professional business environment.
Education
Master of Science - Healthcare Leadership
BPP University
London12-2024
Bachelor of Arts - Bachelor of Social Work, Social Work, Health Care
Sardar Patel University
Anand, Gujarat, India03-2018
Skills
- Housekeeping management
- Customer service
- Workload management
- Adaptability
- Leadership
- Team collaboration
- Communication and coordination
- Conflict resolution
- Critical thinking and creativity
- Data entry
Languages
English
Proficient
C2
Hindi
Proficient
C2
Gujarati
Proficient
C2
Timeline
Housekeeping Supervisor
The Byron Hotel
08.2025 - Current
Crew member
McDonald's
03.2024 - 10.2024
Receptionist
PIOUS OVERSEAS EDUCATION CONSULTANCY
07.2018 - 08.2021
Master of Science - Healthcare Leadership
BPP University
Bachelor of Arts - Bachelor of Social Work, Social Work, Health Care
Sardar Patel University