Roshini Thomas
Stratford,City of London
Summary
Dedicated administrative professional with a strong background in Finance and Human Resources. Proven ability to manage tasks efficiently in fast-paced environments, demonstrated proficiency in Microsoft Office, and excellent written and verbal communication skills. Skilled in complaint resolution, stakeholder liaison, and event management, committed to driving business improvements and upholding service standards.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Executive
Apollo Adlux Hospital
Angamaly , Kochi
02.2023 - 12.2023
- Ensured service excellence through efficient complaint resolution and enhancing patient experiences.
- Liaised with clients and stakeholders to drive business improvements and maintain high service standards.
- Coordinated operational activities and fostered collaborative solutions for business enhancements.
- Managed and maintained logs, trackers, and weekly reports.
- Provided quality checks on written responses and documentation.
Operations Executive
Mar Sleeva Medicity Hospital
Kottayam, Kerala
09.2020 - 09.2022
- Managed the admissions and discharges, ensuring seamless operation of healthcare services.
- Guaranteed the efficient functioning of the healthcare center’s amenities and services.
- Supervised employees, assigning responsibilities based on individual capabilities.
- Addressed and resolved issues related to patients and personnel, balancing the interests of all parties involved.
- Made prompt and effective decisions to ensure optimal outcomes.
- Collected vital data to produce reports and develop innovative solutions for enhancing patient services.
- Assessed patient requirements, attended to their needs, and fostered patient relationships.
Education
Master of Business Administration - Human Resources and Finance
St. Joseph's College of Engineering and Technology
Kottayam 06.2018 - 05.2020
Bachelor of Arts - Finance and Taxation
University of Kerala
Thiruvananthapuram 04.2015 - 03.2018
Skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Strong organizational and time-keeping abilities
- Excellent written and verbal communication
- Experience in administrative roles
- Ability to multitask and work under pressure
- Detail-oriented with experience in proof-reading
- Client and stakeholder management
- Event management
Accomplishments
Awarded "Best Employee" by Apollo Adlux Hospital in 2023.
Certification
- Introduction to Project Management
- Customer Service Skills
- Introduction to International Human Resources Management
- Business Analysis & Process Management
- Investment Risk Management
- Managing Projects with Microsoft 365
- Collaborating with Microsoft 365
Timeline
Operations Executive
Apollo Adlux Hospital
02.2023 - 12.2023
Operations Executive
Mar Sleeva Medicity Hospital
09.2020 - 09.2022
Master of Business Administration - Human Resources and Finance
St. Joseph's College of Engineering and Technology
06.2018 - 05.2020
Bachelor of Arts - Finance and Taxation
University of Kerala
04.2015 - 03.2018
- Introduction to Project Management
- Customer Service Skills
- Introduction to International Human Resources Management
- Business Analysis & Process Management
- Investment Risk Management
- Managing Projects with Microsoft 365
- Collaborating with Microsoft 365
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