Summary
Overview
Work history
Education
Skills
Timeline
Generic

ROSHINI SUNDARRAJAN

Chelmsford, Essex,,United Kingdom

Summary

MSc International Business student at Anglia Ruskin University with experience in customer support, onboarding, operations, and stakeholder communication. Skilled in problem-solving, teamwork, and handling responsibilities in fast-paced environments. Seeking part-time opportunities where I can contribute strong communication, adaptability, and customer service skills while studying in the UK.

Overview

7
7
years of professional experience

Work history

Onboarding Support Consultant

Toast Inc
Chennai, India
2025.07 - 2026.04
  • Managed onboarding processes and coordinated multiple customer accounts in a fast-paced environment.
  • Coordinated schedules, customer communications, and operational tasks with multiple teams.
  • Maintained Onboarding documentation, progress tracking, and performance reports.

Senior Resolution Coordinator

Walmart Global Tech
Chennai, India
2023.10 - 2025.04
  • Provided advanced technical support for enterprise platforms, resolving complex incidents.
  • Investigated and resolved recurring issues to improve customer and operational support.
  • Collaborated with engineering and product teams to improve workflows.
  • Supported onboarding, UAT testing, and training sessions.

Machine Learning Associate

Amazon Development Centre India Pvt. Ltd
Chennai, India
2021.08 - 2023.04
  • Assisted in providing technical and operational support for Amazon Go JWO stores across UK and US markets.
  • Conducted analysis of large datasets to identify system anomalies.
  • Aided in deployment and rollout of new store launches.

Process Analyst

Tata Consultancy Services
Chennai, India
2019.06 - 2019.12
  • Assisted in conducting KYC, AML, and compliance checks for banking clients.
  • Reviewed onboarding documentation for high-risk clients and supported maintenance of audit records.
  • Collaborated with teams to ensure compliance processes were followed accurately.

Education

Bachelor of Business Administration - BBA

University of Madras
Chennai, India
01/2016 - 01/2019

MSc - International Business

Anglia Ruskin University
Chelmsford, Essex
05/2026 -

Skills

Customer Service
Communication Skills
Teamwork
Problem Solving
Time Management
Multitasking
Customer Onboarding
Technical Support
Adaptability
Attention to Detail
Calm under Pressure

Timeline

Onboarding Support Consultant

Toast Inc
2025.07 - 2026.04

Senior Resolution Coordinator

Walmart Global Tech
2023.10 - 2025.04

Machine Learning Associate

Amazon Development Centre India Pvt. Ltd
2021.08 - 2023.04

Process Analyst

Tata Consultancy Services
2019.06 - 2019.12

Bachelor of Business Administration - BBA

University of Madras
01/2016 - 01/2019

MSc - International Business

Anglia Ruskin University
05/2026 -
ROSHINI SUNDARRAJAN