Roshini Fernando
BUCKINGHAMSHIRE
Summary
Results-driven Operations and Workforce Planning professional with over 15 years in resource scheduling, retail management, and entrepreneurship. Expertise in coordinating staffing, optimising performance, and ensuring compliance with health and safety standards. Currently pursuing a Level 5 Leadership & Management Apprenticeship to further strengthen operational and financial management skills, aiming for advancement to Operations Manager.
Overview
24
24
years of professional experience
Work History
Resource Planner
Audley Group
2023.02 - Current
- Manage scheduling weekly staffing and care rota for 3 different villages to meet operational priorities and service standards.
- Administer workforce planning systems, monitor variances, produce management reports, and deliver training to teams.
- Support HR compliance, governance, on-call operations, and provide performance insights to senior leadership.
- Trained and mentored employees to maximise team performance.
Self-Employed Beauty clinic Owner
Beauty Salon Business
2009.01 - 2020.01
- Owned and operated a beauty clinic for 11 years, overseeing operations, staffing, customer service, stock, and supplier management.
- Recruited and trained staff, managed finances, ensured health and safety compliance, and maintained high client satisfaction.
- Built successful business culture focused on performance optimisation and goal attainment.
- Delegated tasks and monitored performance and workflow to meet daily demands.
Branch Manager
Monsoon plc
2005.01 - 2008.01
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Directed daily operations of branch, overseeing staff performance and customer service standards, including retail regulations and health and safety.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
Sales and Credit Controlling Manager
Antler Ltd
2002.01 - 2005.01
- Managed sales administration and credit accounts across multiple locations to ensure accurate tracking and timely processing.
- Coordinated team and vendors to meet KPIs, supported profitability, and maintained consistent service quality and administrative processes.
- Supervised supply purchases and management to align with budgetary requirements, ensuring cost-effective sourcing.
- Coordinated organisational resources to fulfil administrative and operational needs while adhering to budgetary guidelines and maintaining quality and schedule demands.
Education
Level 5 Leadership & Management Apprenticeship - keyskills Workforce Planning & managing team, time and stakeholders, Performance Management Budget Awareness, Team Leadership & Staff Development Health & Safety Compliance Complaint Resolution Training & Coaching Stakeholder Communication Rota Management Safeguarding Awareness Business Operations Data Analysis & Reporting Risk Identification & Mitigation
2026-06
HND -
Business Management
2017-01
OCD Levels 5-7 -
Advanced laser and injectable
2014-01
ITEC Level 4 -
Skin and aesthetic Therapy
2010-01
NVQ Level 3 -
Beauty Therapy
2008-01
BBA -
Business Administration
2000-01
A-Levels -
Accounts, Economics and statistics
2000-01
GCSE - Distinctions in maths, English and accounts and extra 9 various subjects
1997-01
Skills
- Workforce Planning
- Resource Allocation
- Cost Management
- Data Analysis
- Reporting
- Risk Identification
- Risk Mitigation
- Team Management
- Team Leadership
- Staff Development
- Performance Management
- Stakeholder Management
- Stakeholder Communication
- Regulatory Compliance
- Business Operations
- Time Management
- Complaint Resolution
- Training / Coaching
- Safeguarding Awareness
- Commitment to excellence
Timeline
Resource Planner
Audley Group
2023.02 - Current
Self-Employed Beauty clinic Owner
Beauty Salon Business
2009.01 - 2020.01
Branch Manager
Monsoon plc
2005.01 - 2008.01
Sales and Credit Controlling Manager
Antler Ltd
2002.01 - 2005.01
Level 5 Leadership & Management Apprenticeship - keyskills Workforce Planning & managing team, time and stakeholders, Performance Management Budget Awareness, Team Leadership & Staff Development Health & Safety Compliance Complaint Resolution Training & Coaching Stakeholder Communication Rota Management Safeguarding Awareness Business Operations Data Analysis & Reporting Risk Identification & Mitigation
HND -
Business Management
OCD Levels 5-7 -
Advanced laser and injectable
ITEC Level 4 -
Skin and aesthetic Therapy
NVQ Level 3 -
Beauty Therapy
BBA -
Business Administration
A-Levels -
Accounts, Economics and statistics