Summary
Overview
Work history
Education
Skills
Languages
Quote
Timeline
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Roshan Munawer Syed

Roshan Munawer Syed

Slough,West Berkshire

Summary

Diligent IT Operations Manager, ensuring faultless quality standards for smooth-running technical service provisions, delivering comprehensive IT support services, for improved company technical operations. Demonstrating effective leadership with outstanding strategy implementation for high-performing company IT management. Offering 18 years of experience leading highly-skilled teams in the effective management..

Overview

18
18
years of professional experience

Work history

Manager IT Operations

PWP Consultancy
MiltonKeynes, Buckinghamshire
02.2023 - Current
  • Manage essential IT operations, including operating systems, security tools, applications, Servers, email systems, laptops, desktops, software, and hardware.
  • Enable faster and smarter business processes and implement analytics for meaningful insights
  • Define operational acceptance criteria and documentation.
  • Updated and improved Disaster Recovery Plan for ICT services.
  • Developed and maintained company-wide ICT infrastructure and client management.
  • Coordinated data backups and system security operations.
  • Manage conflicting priorities in overall projects together with day-to-day business as usual and continuous improvement activities while working within defined budgets.
  • Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design.
  • Oversaw hardware and software installations, upgrades and configurations.
  • Ensure application performance, uptime, and scale, maintaining high standards and thoughtful design Managing environments in accordance with company security guidelines.
  • Assist enablement of Cloud adoption and enhancement of Cloud utilisation.
  • Deliver culture of continual improvement that is user focused and service view orientated.
  • Received and resolved issues escalated by technicians and engineers.
  • Communicate effectively with stakeholders before making operational decisions.
  • Managing and resolving IT related issues, network administration and system security.
  • Conducting periodic audits and quality control checks and inventory analysis.
  • Hiring, training, and mentoring new Associates

Associate Manager Operations

Tech Mahindra Ltd
Hyderabad, Telangana
09.2005 - 12.2022
  • Strategically scheduled and managed 100+ staff members, maintaining high-performing business operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Analysed financial data to track and achieve budget targets.
  • Increased department profitability by reducing operations costs.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Performed strategic process improvements and updated methodologies to enhance operations.
  • Implemented corrective actions after collecting and analysing customer and employee feedback.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Noted employee absences and grievances, and improved team development and performance with right training.

Accomplishments

**
  • Part of team assigned for EFQM certification for continuous improvement. Got 5-star rating.
  • Received silver award in exchange-Ion (A Tech Mahindra initiative for cost cutting).
  • Part of auditing team to achieve ISO:27001 certificate.
  • Part of auditing team for level-2 (external) and level-3 (internal) audits.
  • Supervised team of more than 100 staff members Including Team Leads and SME.
  • Conducting scheduled GEMBA’s and submitting report to quality team for review.
  • Delivered multiple high priority project within given timelines with high quality.
  • Attended on-job trainings including Project Management for practitioners, Agile, Customer Service Management, Customer Relationship Management, Lean Six Sigma, Quality Management, Operations Excellence, Continuous Improvement etc.
  • Worked on SAP-BI, SQL, MS-Excel to develop inventory tracking spreadsheets.
  • Onsite visits including Verona (Italy) and Barnard Castle(UK) on company assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to develop and implement creative solutions to complex problems
  • Achieved Several awards and recognition from management and clients on completion.

Education

Bachelor of Commerce (B.Com) - Bachelor of Commerce

Osmania University
Hyderabad

PG Diploma - Computer Application

CAT Academy
12.1994

PG Diploma - HW Engg. And Networking

Hyderabad
1996

Skills

    Software: SAP BI, Oracle, Azure, SQL, Citrix AdobeCC

  • Network management
  • MS-Office (Word, Excel, PP, Outlook), Acrobat

    • Platforms: Microsoft Windows, Mac-OS

  • Data Management
  • Database optimisation
  • Data control
  • Data protection
  • ICT risk management
  • Server change monitoring
  • Infrastructure strategy
  • Access rights management
  • Technology road maps
  • Change management
  • ITOM Solution
  • Microsoft servers
  • Multi-site operations expert

Languages

English
Fluent
Arabic
Intermediate
Hindi
Native
Urdu
Native

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Manager IT Operations

PWP Consultancy
02.2023 - Current

Associate Manager Operations

Tech Mahindra Ltd
09.2005 - 12.2022

Accomplishments

**

Bachelor of Commerce (B.Com) - Bachelor of Commerce

Osmania University

PG Diploma - Computer Application

CAT Academy

PG Diploma - HW Engg. And Networking

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Roshan Munawer Syed