Roshani Singh
Bromley,City of London
Summary
A dedicated student seeking a career in the Accounting and Finance department highly effective in undertaking administrative and program management tasks, with proper financial management. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and a helpful approach with teamwork.
Overview
2
2
years of professional experience
Work History
Customer service representative
Ladbrokes Coral Group
Lewisham, City of London
10.2023 - Current
- Assist customers with inquiries.
- Handle customer complaints, and provide information about betting options.
- Handle account issues.
- Maintaining and ensuring a positive customer experience with patience and good communication.
Admin and Finance officer
Yuwalaya-Youth led non-profit organization
Lalitpur, Nepal, Lalitpur
08.2022 - 08.2023
- Prepared bi-weekly invoices, promptly sending out bills.
- Scheduling meetings, appointments, and events.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Prepared bank deposits, checking and correcting any errors.
- Reviewed customer invoices for accuracy and posted information to the general ledger.
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Organised and carried out month-end, quarterly and year-end processes.
Intern
Agricultural Development Bank
Kathmandu, Nepal, Kathmandu
10.2021 - 01.2022
- Adapted to new situations and learned new skills quickly.
- Showed initiative and willingness to take on new challenges.
- Made positive contributions to the team and workplace, consistently exceeding expectations.
- Answered phone inquiries and directed phone calls to specific departments.
- Manage documents, files, and customer lists.
Education
MSc Accounting and Finance - Accounts, Finance
University of the west of Scotland, London Campus
London, England 10.2023 -
Bachelor of Business Administration - Finance
South Asian Institute of Management, (SAIM)
Kathmandu, Nepal /2017 - /2022
Management - Management
Kathmandu Bernhardt College
Kathmandu, Nepal /2015 - /2017
School Leaving Certificate - SLC
New horizon Boarding Secondary School
Kathmandu, Nepal /2004 - /2014
Skills
- Administrative support
- Customer service expert
- Exceptional communication
- Outstanding customer service
- Cash handling
- Strong customer service orientation
- Excel proficiency
- Relationship-building
- Team management
- Basic computer knowledge
- Stock management
- Fleet management
- Written and verbal communication skills
Languages
English
Upper intermediate
Hindi
Intermediate
Nepali
Native
Timeline
Customer service representative
Ladbrokes Coral Group
10.2023 - Current
MSc Accounting and Finance - Accounts, Finance
University of the west of Scotland, London Campus
10.2023 -
Admin and Finance officer
Yuwalaya-Youth led non-profit organization
08.2022 - 08.2023
Intern
Agricultural Development Bank
10.2021 - 01.2022
Bachelor of Business Administration - Finance
South Asian Institute of Management, (SAIM)
/2017 - /2022
Management - Management
Kathmandu Bernhardt College
/2015 - /2017
School Leaving Certificate - SLC
New horizon Boarding Secondary School
/2004 - /2014
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