Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ROSHANI DHAKAL

London,london

Summary


Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.

Overview

3
3
years of professional experience

Work History

Head waiter

Hilton park lane
london
05.2023 - 02.2025
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Promoted positive dining experience with exceptional customer service skills.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Boosted sales through targeted product training and upselling strategy.

Head waiter

Holiday Inn london west
london
01.2022 - 04.2023
  • Trained new staff members, promoting consistent service standards across the team.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Delivered quality service by providing warm and welcoming environment.

Waitress

Sarasas
london
09.2021 - 01.2022
  • Delivered accurate checks and processed bill payments in POS system
  • Prepared tables for guests by setting out linens and silverware
  • Managed closing duties such as counting money and cleaning
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Met special dietary requests with careful preparation and presentation of dishes.

Education

International Hospitality Management -

University of West London
09/2021 - 05/2024

Skills

  • Service quality
  • Problem-solving
  • Guest engagement
  • Beverage knowledge
  • Order taking
  • Food hygiene
  • Customer service
  • High-Volume dining experience

Languages

English
Fluent
Hindi
Fluent
Nepali
Native

References

References available upon request.

Timeline

Head waiter

Hilton park lane
05.2023 - 02.2025

Head waiter

Holiday Inn london west
01.2022 - 04.2023

Waitress

Sarasas
09.2021 - 01.2022

International Hospitality Management -

University of West London
09/2021 - 05/2024

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ROSHANI DHAKAL