Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Roshani Chapagain

Roshani Chapagain

Colchester,Essex

Summary

A committed and ambitious young individual, dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.

Overview

6
6
years of professional experience

Work history

Sales assistant

Argos
Colchester, Essex
10.2023 - 10.2023
  • Operated cash, card and mobile payments using POS systems.
  • Maintained high standards store presentation and hygiene through cleaning.
  • Provided service with a smile, polite, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted positive relationships with customers to enhance loyalty and retention.
  • Actively listening to costumers concern, understanding with their frustrations, and finding effective solutions to meet their needs.

Customer service assistant

Kankai Bikas Bank
Damak,Jhapa, Nepal
05.2017 - 02.2018
  • Answered customer telephone calls quickly and improved on-hold wait times.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Working in bank costumer service has taught me the importance of patience, professionalism, and maintaining a positive attitude even in challenging situations.
  • Providing guidance to costumer understanding the features, benefits, and terms associated with different account, loans, and credit cards.

Education

Bachelor of Business Administration - Marketing

Nepal Commerce Campus
Kathmandu,Nepal
03/2018 - 04/2022

Skills

  • Self-motivated
  • Prefer working in team collaboration
  • Customer assistance
  • Excellent timekeeping
  • Product expertise
  • High emotional intelligence
  • Trust worthy
  • Acceptance the differences of the organisation
  • Discipline

Languages

English
Upper intermediate

Timeline

Sales assistant

Argos
10.2023 - 10.2023

Customer service assistant

Kankai Bikas Bank
05.2017 - 02.2018

Bachelor of Business Administration - Marketing

Nepal Commerce Campus
03/2018 - 04/2022
Roshani Chapagain