Roshani Chapagain
Colchester,Essex
Summary
A committed and ambitious young individual, dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Overview
6
6
years of professional experience
Work history
Sales assistant
Argos
Colchester, Essex
10.2023 - 10.2023
- Operated cash, card and mobile payments using POS systems.
- Maintained high standards store presentation and hygiene through cleaning.
- Provided service with a smile, polite, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted positive relationships with customers to enhance loyalty and retention.
- Actively listening to costumers concern, understanding with their frustrations, and finding effective solutions to meet their needs.
Customer service assistant
Kankai Bikas Bank
Damak,Jhapa, Nepal
05.2017 - 02.2018
- Answered customer telephone calls quickly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Working in bank costumer service has taught me the importance of patience, professionalism, and maintaining a positive attitude even in challenging situations.
- Providing guidance to costumer understanding the features, benefits, and terms associated with different account, loans, and credit cards.
Education
Bachelor of Business Administration - Marketing
Nepal Commerce Campus
Kathmandu,Nepal 03/2018 - 04/2022
Skills
- Self-motivated
- Prefer working in team collaboration
- Customer assistance
- Excellent timekeeping
- Product expertise
- High emotional intelligence
- Trust worthy
- Acceptance the differences of the organisation
- Discipline
Languages
English
Upper intermediate
Timeline
Sales assistant
Argos
10.2023 - 10.2023
Customer service assistant
Kankai Bikas Bank
05.2017 - 02.2018
Bachelor of Business Administration - Marketing
Nepal Commerce Campus
03/2018 - 04/2022