Roshan Thanki
London,Southwark
Summary
Dedicated professional with extensive shift work experience and specialised training as a security officer. Demonstrates a high level of integrity and keen observational skills, ensuring safety compliance and delivering customer-oriented service. Committed to maintaining secure environments while pursuing opportunities to enhance security protocols and customer satisfaction.
Overview
16
16
years of professional experience
Work history
Landlord
Self-employed
London, City of London
2021.09 - Current
- Regularly updated knowledge on current housing legislation, ensuring compliance at all times.
- Coordinated with letting agents to fill vacancies swiftly.
- Maintained open lines of communication with tenants resulting in strong relationships.
- Conducted regular property inspections to maintain quality standards.
- Handled tenant issues with diplomacy and efficiency.
- Liaised with tenants on inspections, servicing and repairs to maintain property condition.
Event Steward
Showsec
London, London
2023.07 - 2024.12
- Have experience at various venues from very large stadiums like Wembley Stadium to smaller events at Shepherds Bush Empire.
- Worked in the pit at Wembley Stadium and ensured that water was handed out to event goers, helped lift members of the public over the barriers who were feeling unwell and co-ordinated with other event stewards to maintain security and prevent any breaches.
- Greeted guests at Shepherds Bush Empire and directed them to their seats as well as providing information about the location and amenities.
- Worked both indoors and outdoors.
- Monitored suspicious behaviour, escalating to management and external authorities as needed.
- Closely checked customer ID, ensuring legal right to event attendance.
Aviation Security Officer
Heathrow Airport Limited
London
2013.07 - 2020.11
- Checked passes and credentials of persons seeking to enter restricted areas.
- Interacted with a broad range of passengers and staff with unique needs.
- Balanced the needs of maintaining a high level of customer service along with maintaining strict security protocols.
- High proficiency in X-ray screen reading to detect non-compliant or dangerous items coming through staff and passenger posts.
- Ability to follow and adhere to compliance regulations as set out by the Civil Aviation Authority (CAA).
- Adapted to different environments by working across all the major terminals at Heathrow (1,2,3,4,5).
- Responsible for carrying out both solo and joint patrols of the terminals, reporting any suspect articles and aiding passengers with their enquiries.
- Experienced with working different shift patterns from early mornings, late and night shifts.
Sales Assistant
City Sweet Centre
London
2010.01 - 2013.05
- Interacted with customers, determined needs and provided recommendations.
- Organised confectionary stock rotation, labelling and item displays.
- Adhered to food health and safety guidelines.
- Managed telephone orders and any complaints whilst ensuring a high level of customer service.
- Liaised with suppliers to ensure sufficient quantity of raw ingredients, confectionary boxes and bags.
- Experienced with processing payments and issuing receipts.
Education
Bachelor of Arts 2:1 - English Literature & Creative Writing
Anglia Ruskin University
CambridgeSkills
- Shift work experience
- Security officer training
- High level of integrity
- Observant
- Customer orientated service
- Safety compliance
Timeline
Event Steward
Showsec
2023.07 - 2024.12
Landlord
Self-employed
2021.09 - Current
Aviation Security Officer
Heathrow Airport Limited
2013.07 - 2020.11
Sales Assistant
City Sweet Centre
2010.01 - 2013.05
Bachelor of Arts 2:1 - English Literature & Creative Writing
Anglia Ruskin University