Roshan Shrestha
Summary
Analytical professional with expertise in decision-making and leadership. Specialises in conflict resolution and effective communication, driving positive outcomes in complex scenarios. Focused on utilising these skills to enhance organisational success and advance career opportunities.
Overview
19
19
years of professional experience
18
18
years of post-secondary education
Work history
Pre-Assessment Co-Ordinator
HCA Healthcare UK, Harley Street Clinic
2023.10 - 2026.06
- Manage the Pre-Assessment inbox
- Responsible to allocate the patient for Pre-Ops according to the severity of the procedure and liaise with the clinical team accordingly
- Manage the Pre-Ops appointments for the patient for future bookings
- Update the required spreadsheets for future procedures in theatres from live Power BI.
- To identify the urgent cases from TCI booked for theatres and allocate them for Pre-Assessment appointment accordingly
- Circulate the next day appointments to all other departments
- Courtesy calls to the patients for their upcoming procedures with all the required details
- Successful in identifying the emails - clinical and non-clinical and circulated accordingly
- Reached out to the patients and booked their Pre-Ops appointments according to their preferences and availability
- Successfully updated all the spreadsheets according to live power BI reports for future bookings in theatres
- Successfully identified the urgent bookings from TCI and managed the pre-ops appointment accordingly and as required
- Managed to circulate the details to all other departments as required and maintained to circulate the changes whenever required to all departments
- Successfully managed to call all the patients for future bookings with the courtesy calls and help them understand the important information prior to their surgery as required (fasting instructions/admission details and other queries)
- Managed to get in touch with the consultant or PA if any concerns or queries raised by the patients
Theatre Scheduler
HCA Healthcare UK, Harley Street Clinic & Bureau
2021.01 - 2023.07
- Liaised with surgeons, secretaries, theatre staff, management teams and clinical staff to coordinate hospital reservations and optimise scheduling.
- Liaising with the slot holders and ad-hoc surgeons for the slots required in theatres
- Arranging necessary radiology and imaging support for theatre lists
- Facilitated timely booking of medical and surgical admissions to enhance operational effectiveness.
- Cultivated strong relationships with theatre team and senior management to ensure smooth theatre operations.
- Successful in managing admission volumes across
- Developed and maintained a great relationship with all the Surgeons and Anaesthetist.
- Managed team and delivered training for new employees to enhance departmental performance and integration.
- Maintain good and healthy relationships with the theatre team and senior management team to maintain good theatre run.
- Able to understand more clinical prospect of the complex cases for different medical speciality
- General administration to support smooth running of office
Reservations Officer
HCA Healthcare UK, Harley Street Clinic and Portland Hospital London, UK
2019.01 - 2020.12
- Successful in managing admission volumes in excess of 25 bookings per day
- Booked medical and surgical admissions across two HCA hospitals.
- Liaised with surgeons, secretaries, theatre staff, management teams, and clinical staff to ensure effective hospital reservations
- Arranging necessary radiology and imaging support for theatre lists
- Cultivated strong working relationships with secretaries and staff across departments to enhance collaboration
- Executed general administration tasks to facilitate smooth office operations
- Requested additional training as theatre scheduler to provide cross cover to colleagues.
Theatre Porter
HCA Healthcare UK, Portland Hospital London, UK
2016.09 - 2018.12
- Ensuring the safe transport of patients from inpatient ward to theatre & back to ward
- Maintaining a clean theatre environment
- Checking theatre stock levels and maintaining it according to requirement
- Collecting medicine boxes from pharmacy
- Checking and maintaining theatres trolleys & gas cylinders throughout theatres and recovery wards
- Maintained good relations with all staff from theatres and supporting clinical teams
- Ensured good communication with the ward at all times
- Took on additional responsibilities within the role to support development of the service
Pharmacy Porter
HCA Healthcare UK, The Wellington Hospital, London, UK
2016.01 - 2016.08
- Transporting medication and controlled drugs to and from the wards
- Ordering and delivery of fluids and gas cylinders to the wards as requested
- Ensured all medication and controlled drugs were delivered to the correct clinical teams
- Maintained good relations with colleagues and management team
Catering Assistant
HCA Healthcare UK, The Wellington Hospital, London, UK
2015.05 - 2015.12
- As part of a team supported the delivery of food and beverage services to patients and relatives
- Maintained a clean and professional working environment at all times
- Delivered great customer service to patients and relatives coming into hospital
- Ensured the orders going out were accurate and on time
Sales and Marketing Executive
IDREAMS LIMITED, Kathmandu Nepal.
2009.11 - 2012.03
- Executed tasks across sales and marketing operations to support overall objectives
- Exceeded sales targets, resulting in increased commission earnings during tenure
Front of House
Nando’s, Swiss Cottage, London
2007.03 - 2008.11
Education
Bachelors - Business Studies
Tribhuvan University
2003.01 - 2007.01
Higher Secondary - A levels
2000.01 - 2002.01
School Leaving Certificate - GCSE
1987.01 - 1999.01
Skills
- Critical analysis
- Leadership proficiency
- Customer management
- Conflict resolution
- Data analysis
- Stress management
- Challenge management
- Communication expertise
References
Available on request.
Custom
- Employment Gap from August 2023-september 2023 due to personal circumstances during that period
Timeline
Pre-Assessment Co-Ordinator
HCA Healthcare UK, Harley Street Clinic
2023.10 - 2026.06
Theatre Scheduler
HCA Healthcare UK, Harley Street Clinic & Bureau
2021.01 - 2023.07
Reservations Officer
HCA Healthcare UK, Harley Street Clinic and Portland Hospital London, UK
2019.01 - 2020.12
Theatre Porter
HCA Healthcare UK, Portland Hospital London, UK
2016.09 - 2018.12
Pharmacy Porter
HCA Healthcare UK, The Wellington Hospital, London, UK
2016.01 - 2016.08
Catering Assistant
HCA Healthcare UK, The Wellington Hospital, London, UK
2015.05 - 2015.12
Sales and Marketing Executive
IDREAMS LIMITED, Kathmandu Nepal.
2009.11 - 2012.03
Front of House
Nando’s, Swiss Cottage, London
2007.03 - 2008.11
Bachelors - Business Studies
Tribhuvan University
2003.01 - 2007.01
Higher Secondary - A levels
2000.01 - 2002.01
School Leaving Certificate - GCSE
1987.01 - 1999.01