Roshan Francisxavier
Wishaw,Scotland
Summary
Accomplished professional with expertise in customer service and relationship management, revenue and procurement management, and project and asset management.
Demonstrates proficiency in finance processes including payroll, billing, and month-end procedures, alongside people processes such as onboarding and HR support. Skilled in inventory control, stock management, staff supervision, training, and payroll.
Adept at systems transformation and business intelligence to drive sales strategy and promotion planning. Proficient in Microsoft Office Suite, POS systems, inventory software, and Photoshop.
Recognised for communication skills, leadership abilities, team collaboration, time management expertise, innovative thinking, critical thinking competence, assertive decision-making, flexible working approach, active listening skills, patient negotiation tactics, and handling equipment operation.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Convenience Store Owner / Operator
Self-Employed
Glasgow
01.2022 - 12.2025
- Managed full store operations including payroll, financial reporting, supplier contracts, inventory control, and customer service.
- Increased monthly sales revenue by 80% by optimizing product placement and diversifying stock.
- Supervised a team of 4 employees, overseeing recruitment, onboarding, training, and performance management.
- Implemented a digital POS and inventory system, reducing stock discrepancies by 20%.
- Handled budgeting, billing, and month-end processes to maintain profitability.
- Built strong supplier relationships, improving pricing and delivery efficiency by 35%.
- Led promotional campaigns and improved customer experience, achieving 75% repeat customer rate.
- Assisted in training new staff members, fostering a supportive work environment.
- Performed routine checks on equipment to maintain optimal condition.
- Collaborated with team members to achieve effective workflow.
Social Media Handler
GLA Events / Mannyxmusic / Velvet Vouge.VV24 / MBCUTSS
Glasgow
03.2023 - 12.2025
- Managed digital brand presence, coordinating engagement strategy and community building across multiple platforms.
- Oversaw ticket sales, venue logistics, and staff coordination for GLA Events, ensuring efficient service delivery.
- Handled bookings, vendor management, and client engagement for Mannyxmusic, supporting event success.
- Developed creative campaigns for Velvet Vouge.VV24 & MbCutss to increase visibility and foot traffic.
- Supported design team in creating impactful visuals for advertising campaigns.
- Oversaw production of marketing materials for high-quality visual representation of the brand.
- Conducted market research with data analysis to identify potential opportunities and challenges.
- Utilised digital platforms to enhance brand visibility and market reach.
- Handled event logistics, contributed to seamless execution of corporate functions.
Petrol Station Owner / Manager
Self Employed (MRH & MFG)
Glasgow
11.2017 - 04.2025
- Managed payroll, staffing, procurement, and financial operations for a high-traffic station.
- Increased revenue by 60% through strategic pricing, upselling, and service improvements.
- Supervised a team of 7 staff, overseeing recruitment, onboarding, training, and casework.
- Implemented new POS and stock control systems to improve operational accuracy.
- Launched promotional campaigns and loyalty programs, boosting shop sales by 70%.
- Handled budgeting, supplier billing, and monthly financial reconciliation.
- Ensured compliance with health, safety, and environmental regulations.
- Managed team dynamics by implementing conflict resolution strategies.
- Secured new business opportunities with successful networking events.
- Led performance reviews, identified areas for improvement.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated staff training, resulting in better customer service.
- Identified growth opportunities through comprehensive market research.
Customer Service Manager
BP
East Kilbride
11.2016 - 11.2017
- Led a team of 5, improving performance through training and performance reviews.
- Implemented new customer service protocols, improving satisfaction and reducing response time.
- Managed onboarding and training for new hires.
- Collaborated with suppliers to ensure high-quality service delivery.
- Tracked KPIs and applied insights to drive team performance.
- Enforced safety regulations to reduce workplace accidents.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
Education
Scottish Qualifications Certificate - Standard Grades
Holyrood Secondary School
Glasgow, Glasgow City 08/2009 - 09/2013
HNC - Technical Support
City of Glasgow College
Glasgow 08/2015 - 08/2016
NC - Digital Media
City of Glasgow College
Glasgow 08/2014 - 08/2015
Skills
- Customer service and relationship management
- Revenue and procurement management
- Project and asset management
- Finance processes: payroll, billing, month-end
- People processes: onboarding and HR support
- Inventory control and stock management
- Staff supervision and training
- Systems transformation and business intelligence
- Sales strategy and promotion planning
- Microsoft Office applications and POS systems
- Communication skills and leadership
- Time management and problem solving
- Ethical conduct and compliance
- Influential communication skills
- Technical proficiency in software
- Knowledge of regulatory standards
Certification
- Asbestos Awareness – CPL – 2020
- ALPS Licensed Premises Staff – CPL – 2025
- Underage Sale Prevention – CPL – 2024
- Disability Awareness – CPL – 2024
- Fire Safety Awareness – CPL – 2024
- Health & Safety Awareness – CPL – 2024
- Manual Handling Operations – CPL – 2024
- Right to Work in the UK – CPL – 2025
- Working at Height Awareness – CPL – 2025
- Food Safety Level 2 – CPL – 2021
- Premises License Holder – Glasgow City Council – 2016
- Full UK Driving License
Affiliations
- Gym
- Walking the dog
- Playing Football
- Hosting Charity Events
Languages
Tamil
Fluent
English
Fluent
References
References available upon request.
Timeline
Social Media Handler
GLA Events / Mannyxmusic / Velvet Vouge.VV24 / MBCUTSS
03.2023 - 12.2025
Convenience Store Owner / Operator
Self-Employed
01.2022 - 12.2025
Petrol Station Owner / Manager
Self Employed (MRH & MFG)
11.2017 - 04.2025
Customer Service Manager
BP
11.2016 - 11.2017
Scottish Qualifications Certificate - Standard Grades
Holyrood Secondary School
08/2009 - 09/2013
HNC - Technical Support
City of Glasgow College
08/2015 - 08/2016
NC - Digital Media
City of Glasgow College
08/2014 - 08/2015