Rosetta O'Connor
CRAIGAVON,Armagh
Summary
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in this role.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work History
Support worker
Praxis Care
Lisburn, Antrim
12.2024 - Current
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Prepared nutritious meals that met special dietary needs of clients.
- Assured safety measures were met to prevent falls or accidents.
- Assisted with mobility issues enabling easier movement around the home.
- Provided transportation for medical appointments, ensuring timely arrival.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Administered medication according to schedule, promoting optimal health outcomes.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Supported daily living skills training which increased client self-sufficiency.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
Cafe worker
Marks & Spencer
Lisburn, Antrim
03.2022 - 05.2025
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Prepared hot and cold beverages for customers' satisfaction.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Delivered prompt service to customers, resulting in repeat business.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Supported other team members during peak hours for smooth operations.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
Sales assistant
Matalan
CRAIGAVON, Armagh
11.2022 - 12.2024
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Delivered exceptional after-sales service, encouraging repeat business.
Home care assistant
Anne's Home Care LTD
Portadown, Armagh
05.2022 - 11.2022
- Adhered strictly to confidentiality principles regarding patient information and records.
- Monitored vital signs regularly-immediate reporting of any abnormalities observed.
- Contributed to improvement in mental wellbeing by engaging clients in stimulating activities.
- Provided companionship for emotional support and social interaction to lonely seniors.
- Regularly updated family members on client's condition, fostering trust and transparency.
- Increased patient comfort by providing personal care services such as bathing and grooming.
- Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
- Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
- Administered prescribed medication to patients, ensuring their health and well-being.
- Assisted senior clients with daily routines for improved quality of life.
Merchandiser
Sainsbury's
Craigavon, Armagh City Banbridge and Craigavon
11.1989 - 03.2022
- Achieved improved product placement with negotiation skills.
- Delivered exceptional customer service to enhance shopping experience.
- Implemented promotional strategies, resulted in heightened brand awareness.
- Assured retail store standards by maintaining an organised layout.
- Boosted product visibility by creating appealing displays.
- Went on regular store visits to assess product representation.
- Ensured accurate pricing and labelling of all products on display.
- Managed visual merchandising efforts, enhanced overall store appeal.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Performed stock management duties for optimal inventory control.
- Improved displays and installed POS tailored to individual store features.
- Trained store staff on product knowledge to enhance customer service.
Education
City & Guilds - Catering
Belfast Metropolitan College
Belfast 09.1988 - 07.1990
GCSEs - Mathmatics
Lismore Comprehensive College
Craigavon 09.1985 - 07.1986
GCSEs - English
Lismore Comprehensive College
Craigavon 09.1985 - 07.1986
GCSEs - History
Lismore Comprehensive College
Craigavon 09.1985 - 07.1986
GCSEs - Home Economics
Lismore Comprehensive College
Craigavon 09.1985 - 07.1986
GCSEs - Religion
Lismore Comprehensive College
Craigavon 09.1985 - 07.1986
Skills
- Pricing and markdowns
- Customer focus
- Cash handling
- Stock management
- Visual merchandising
- Merchandise replenishment
- Barcode scanning
- Good Customer Service
- Warehouse Experience
- Communication Skills
Timeline
Support worker
Praxis Care
12.2024 - Current
Sales assistant
Matalan
11.2022 - 12.2024
Home care assistant
Anne's Home Care LTD
05.2022 - 11.2022
Cafe worker
Marks & Spencer
03.2022 - 05.2025
Merchandiser
Sainsbury's
11.1989 - 03.2022
City & Guilds - Catering
Belfast Metropolitan College
09.1988 - 07.1990
GCSEs - Mathmatics
Lismore Comprehensive College
09.1985 - 07.1986
GCSEs - English
Lismore Comprehensive College
09.1985 - 07.1986
GCSEs - History
Lismore Comprehensive College
09.1985 - 07.1986
GCSEs - Home Economics
Lismore Comprehensive College
09.1985 - 07.1986
GCSEs - Religion
Lismore Comprehensive College
09.1985 - 07.1986
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