Rosena Cahill
Hatton,Derbyshire
Summary
A passionate and dedicated professional with extensive experience in Lettings and Property Management, currently excelling in the Facilities Management sector. Seeking to transition back into the Lettings Industry, leveraging a robust background in property management, tenant relations, and operational efficiency. Throughout my career, I have honed my skills in managing complex cases and fostering strong client relationships. I am eager to advance and grow in a reputable organisation that offers significant career advancement opportunities.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
OFFICE MANAGER & FACILITIES COORDINATOR
TOPHAT LTD
05.2023 - Current
- Managing of day-to-day facilities operations, including maintenance, repairs, and space planning.
- Coordinate routine maintenance tasks, such as HVAC systems, plumbing and electrical systems - whilst ensuring minimum downtime and efficient operation.
- Overseeing space planning initiatives, including office layout changes and space allocations.
- Ensuring compliance with health and safety regulations by conducting regular inspections, risk assessments and attending regular training.
- Developed and maintaining emergency response plans, conducting emergency drills, and serving as a point of contact during emergencies to ensure the safety and wellbeing of employees.
- Implemented environmental sustainability initiatives, including energy conservation and waste reduction programs, to promote eco friendly practices in the facility.
- Maintain accurate records related to facility operations, including maintenance logs, service contracts and safety inspections.
OFFICE LETTINGS MANAGER
SCARGILL MANN & CO
08.2022 - 05.2023
- Managing the Lettings Department including Accounts.
- Managing staff rotas, including holiday approval and absence monitoring.
- Responsible for staff development and performance against key-targets such as obtaining market appraisals, increasing rents and insurance fees.
- Pursuing overdue accounts from tenants and companies.
- Liaising directly with Solicitors and Insurers for Court Cases on behalf of Landlords and Management Companies.
- Investigating and responding to complaints which have been escalated to higher management.
- Managing rental payments to Landlords, Managing Agents, Insurance companies and contractors.
- Heading daily meetings with the teams and ensuring the staff are set up for the day and to raise any concerns.
- Reporting to Directors in monthly meetings with figures and discussing targets met and to be set for the following month.
- Making sure all legal certification are up-to-date.
- Managing recruitment and creating strong relationship with recruitment agencies.
- Checking office equipment is well stocked and ordering when required.
- Conducting AGM meetings with Directors for the Management Companies.
- Reviewing the previous year expenditure and income.
- Forecasting for the incoming year.
HEAD OF PROPERTY MANAGEMENT
SURE SALES AND LETTINGS
07.2012 - 08.2022
- Managing the Property Management Team.
- Ensuring properties are legally compliant.
- Dealing with evictions, attending court hearings, and preparing paperwork for court.
- Investigating and responding to complaints.
- Managing property repairs as they arise, ensuring that legal time scales are adhered to.
- Undertaking regular property inspections.
- Preparing properties for move in, including drawing up legal paperwork.
- Gaining knowledge of upcoming legalisation and training my team on it.
- Managing rental payments to Landlords, making sure payments are made on time and paying Non-Residential Landlord tax to the HMRC.
- Submitting weekly and monthly figure reports to board of directors.
- Being involved in the recruitment of staff for the company, not only for Property Management but for other departments of the company.
- Conducting morning meetings with my team and setting targets and priorities for the day.
Education
10 GSCES & 3 A LEVELS - undefined
JOHN PORT ACADEMY & SIXTH FORM
01.2005 - 04.2012
LEVEL 3 AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT -
ARLA PROPERTY MARK
01.2021 - 04.2022
BUSINESS ADMINISTRATION APPRENTICESHIP NVQ LEVEL 2 -
BURTON & SOUTH DERBYSHIRE
01.2012 - 04.2014
Skills
- Highly computer literate, excellent knowledge of Microsoft Office
- Excellent problem-solving skills
- Full clean UK Driving License
- Organised and brilliant time management
- Able to self-work or as part of a team
- Able to work in a high-pressured environment
- Engaging leadership style
- Contract management
- Regulatory compliance
- Cost reduction
- Jupix & Alto proficiency
- Maintenance planning
- Contractor sourcing
- Legal document preparation
Affiliations
- Walking and exploring with my dog
- Keeping fit in the gym
- Reading
- Gaming
Timeline
OFFICE MANAGER & FACILITIES COORDINATOR
TOPHAT LTD
05.2023 - Current
OFFICE LETTINGS MANAGER
SCARGILL MANN & CO
08.2022 - 05.2023
LEVEL 3 AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT -
ARLA PROPERTY MARK
01.2021 - 04.2022
HEAD OF PROPERTY MANAGEMENT
SURE SALES AND LETTINGS
07.2012 - 08.2022
BUSINESS ADMINISTRATION APPRENTICESHIP NVQ LEVEL 2 -
BURTON & SOUTH DERBYSHIRE
01.2012 - 04.2014
10 GSCES & 3 A LEVELS - undefined
JOHN PORT ACADEMY & SIXTH FORM
01.2005 - 04.2012
Similar Profiles
Jamie PommierJamie Pommier
Regional Support Manager at TopHAT Logistical SolutionsRegional Support Manager at TopHAT Logistical Solutions
Megan MooreMegan Moore
Bartender at TophatBartender at Tophat
Pablo CrumpPablo Crump
NTH Staff Coach at NTH NASA TophatNTH Staff Coach at NTH NASA Tophat
Joseph WestmorelandJoseph Westmoreland
Laborer at Clifford Farmers Co-Op ElevatorLaborer at Clifford Farmers Co-Op Elevator
Tristan TangenTristan Tangen
Laborer at LTN ConstructionLaborer at LTN Construction