Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Hobbies and Interests
Certification
Timeline
Generic

Rosemary Altagracia Checo Garcia

Summary

Strong analytical,problem-solving skills, with advanced Excel and accounting software knowledge. Actively seeking a challenging business assistance relate opportunity to enhance existing skills and develop further professionally, with a long-term view to complete a master´s in finance and accounting. Studying International Business Management at Anglia Ruskin University. Experience in hospitality and administration assistant, Extensive customer service skills and experience in service industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor

Jose Pizarro
10.2022 - 01.2024
  • Meeting sales and profitability targets
  • Creating a welcoming environment for customers
  • Ensuring consistent, high-quality beverages are served to customers
  • Dealing with customer feedback and providing adequate solutions to customer complaints
  • Creating a positive work environment for staff and encouraging their career development
  • Monitoring inventory of beverages to ensure adequate stock
  • Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations
  • Knowledge of the stock program of the company.

Administrative Assistant

NHS vaccination / Bank Partners
02.2020 - 09.2022
  • Work in hospitals, health centres and board headquarters
  • Work with clinical staff and business teams to arrange meetings, create documents and maintain records
  • Administrative, teamwork, work under pressure and IT skills
  • Provide clerical and administrative support with day-to-day operations of administrative assistance functions and processes
  • Provided administrative support and updated and maintained office policies and procedures to ensure
  • Acted as a point of contact for internal and external clients, exhibiting polite and professional communication via phone and e-mail and greeting and supporting visitors to the office.
  • Coordinated and scheduled appointments and meetings using internal admin software.

Customer Service Agent

Marktel
07.2017 - 10.2019
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions, and general education
  • Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software
  • Answer calls by utilizing the company's call management system and other software
  • Train new employees in data entry, how to converse with customers and new technologies
  • Maintain relationships with suppliers and both internal and external clients
  • Company Software knowledge.

Secretary

CPI Gestion Real State
01.2017 - 03.2017


  • Took massage and forwarded appropriate calls to the agent or broker
  • Followed up on transactions with clients after contracts had been signed to ensure promptness and accuracy
  • Assembled documents for property closings to assist the agents and brokers
  • Used Microsoft office, social media, accounts, posting advertising material, listing, as well as engaging with clients' s enquirers
  • Scheduled appointments with clients for the agents and brokers
  • Responding to clients' questions by quoting from publishing information
  • Administrative experience, excel abilities, good communication, and relationship building skills, organisation and management skills., sales & customer service.

Education

Bachelor's degree International Business Management -

Anglia Ruskin University
01.2024

Bachelor Of Business Administration - Business Administration

Universidad De Valencia
Valencia, Spain
06.2016

Skills

  • Audit reporting
  • Complex Problem-Solving
  • Business Development
  • Negotiation
  • Attention to Detail
  • Written Communication
  • Data Management
  • Data Entry
  • Google Drive
  • Computer Skills
  • Supervision and leadership
  • Customer Relations

Languages

English
Spanish

References

Manager Erika Somesan n.eryka19@yahoo.com ] +44 7541 201039

Hobbies and Interests

  • Computing
  • Reading
  • Travelling

Certification

Data Analytics

Finance and Accounting

Timeline

Supervisor

Jose Pizarro
10.2022 - 01.2024

Administrative Assistant

NHS vaccination / Bank Partners
02.2020 - 09.2022

Customer Service Agent

Marktel
07.2017 - 10.2019

Secretary

CPI Gestion Real State
01.2017 - 03.2017

Bachelor's degree International Business Management -

Anglia Ruskin University

Bachelor Of Business Administration - Business Administration

Universidad De Valencia

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Rosemary Altagracia Checo Garcia