ROSEMARY OKEREKE
Sutton-in-Ashfield,Nottinghamshire
Summary
Passionate and adaptable professional with over a decade in banking, excelling in customer service, problem-solving, and team leadership. Transitioned to the healthcare sector with a strong desire to make a positive impact as a Care Assistant, dedicated to providing empathetic care and enhancing well-being in healthcare settings.
Overview
18
18
years of professional experience
Work History
CARE ASSISTANT
STONEYFORD CARE HOME
Sutton-in-Ashfield, Nottinghamshire
11.2023 - Current
- Maintained confidentiality and compliance standards for optimized patient care.
- Maintained optimal safety standards throughout the care home, prioritizing risk reduction, health, and hygiene.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
CARE ASSISTANT
BRIDGEWATER HOME CARE
Bolton, Greater Manchester
08.2023 - Current
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimized patient care.
CARE ASSISTANT
SANTOS CARE LIMITED
Wolverhampton, West Midlands
07.2023 - Current
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimized patient care.
- Worked professionally with caregiving teams to maintain continuity of care.
BRANCH SERVICE MANAGER
ACCESS BANK PLC
Owerri, Imo State, Nigeria
04.2019 - 04.2022
- Interacted with diverse customers, demonstrating understanding and empathy.
- Prioritized customer satisfaction, understood individual needs, and provided tailored solutions.
- Addressed customer concerns, resolved issues, and ensured a positive banking experience.
- Maintained accurate records, ensuring precision in documentation and data entry.
CUSTOMER SERVICE MANAGER
DIAMOND BANK PLC
Owerri, Imo State, Nigeria
06.2006 - 03.2019
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Communicated courteously with customers by telephone and email.
- Took ownership of escalated customer issues and followed through to resolution.
- Thrived in a fast-paced environment, managing multiple tasks calmly by prioritizing
Education
Bachelor of Science - Food Science & Technology
MICHAEL OKPARA UNIVERSITY OF AGRICULTURE UMUDIKE
Umuahia, Nigeria 04.2001 - 2002
Skills
- Personalized care
- Compassion
- Empathy
- Communication Skills
- Confidentiality
- Time Management
- Attention to Detail
- Adaptability
- Teamwork
- Problem-Solving
REFERENCES
Available on request
TRAINING & DEVELOPMENT
- 15 Care Standards
- Whistleblowing
- COSHH Awareness
- GDPR Awareness
- Medication Awareness
- Mental Capacity Acts & DOLS
- Diabetes Awareness
- Catheter Care
- PEG Feeding
- Dementia Awareness
- Autism Awareness
- Learning Disabilities
- Positive Behaviour Support
- Dysphagia Awareness
- End of Life Care Awareness
Languages
English
Fluent
Timeline
CARE ASSISTANT
STONEYFORD CARE HOME
11.2023 - Current
CARE ASSISTANT
BRIDGEWATER HOME CARE
08.2023 - Current
CARE ASSISTANT
SANTOS CARE LIMITED
07.2023 - Current
BRANCH SERVICE MANAGER
ACCESS BANK PLC
04.2019 - 04.2022
CUSTOMER SERVICE MANAGER
DIAMOND BANK PLC
06.2006 - 03.2019
Bachelor of Science - Food Science & Technology
MICHAEL OKPARA UNIVERSITY OF AGRICULTURE UMUDIKE
04.2001 - 2002
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