ROSEMARY OAIKHENA
Edinburgh
Summary
Successful customer service representative with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer service advisor
Wema Bank Plc
Lagos, Nigeria
06.2016 - 09.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Practiced cross-selling techniques to showcase other products and services.
- Kept abreast with latest product developments to inform customers.
- Established positive relationships with clients by going extra mile to build rapport.
- Registered and updated accurate customer information on database.
Education
Bachelor of Science - Computer Science
Crawford University
Ogun state, Nigeria 09.2017 - 11.2019
Higher National Diploma - Computer Science
Auchi Polytechnic
Edo state, Nigeria 10.2008 - 11.2013
Skills
- Dispute resolution
- Customer care
- Record maintenance
- CRM implementation
- Office 365 usage
- Microsoft Office Suite
- Data confidentiality
- Excel proficiency
- finacle software
- data entry
- Leadership
- Communication skills
- Problem-solving
- Time management
Languages
English
Fluent
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of Science - Computer Science
Crawford University
09.2017 - 11.2019
Customer service advisor
Wema Bank Plc
06.2016 - 09.2022
Higher National Diploma - Computer Science
Auchi Polytechnic
10.2008 - 11.2013
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