Rosemary Mcauley
Belfast,Co Antrim
Summary
I am a current student at final year on my dissertation with Ulster University doing a bachelors degree in Criminology, and Criminal Justice and research.
I also won the Justice Inspectorate award for 2nd year student for there diligence and work in 2018/19 which was a proud moment me as a student and family. I also have to disclose that I do have a disability which should not affect my work but by law I have to disclose. I am skilled in all Microsoft, word, excel,sage,data entry and power point
I have been a Head Administrator an empathetic Care Worker with sensitive and compassionate approach to cultivating with Belfast trust. I Offers enhanced care with flexible learning approach for patients and staff. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained. Meticulous professionals offer research strong background in sociological and anthropological discourse. Analyses human behaviours, patterns and artifacts and detailed data to investigate cultural and social changes. Articulate professional with substantial experience in assisting professors and supporting students. Skilled in curriculum development and assessment with understanding of different learning styles and abilities. Smart and committed to creating safe and inclusive learning environment. Top-notch working while improving my background in education. Skilled in creating interactive learning experience with strong understanding of different teaching methodologies. Proficient in using technology to enhance learning.
I
Overview
22
22
years of professional experience
12
12
years of post-secondary education
Work history
Heathcare Assistant Auxillary
Belfast Health and Social Care Trust
Belfast, Co Antrim
08.2013 - Current
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Minimised care continuity issues by keeping thorough, accurate records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Submitted reports to manager regarding status of client.
Pain Clinic Coordinator
Belfast Health and Social Care Trust
Belfast, Co Antrim Musgrave
08.2011 - Current
- Offered specialised nursing guidance to uplift care quality across clinic practices.
- Delivered faultless customer service to encourage recommendations and repeat business.
- Recruited new patients through networking activity to build business in line with growth targets.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Attended relevant community events to promote clinic services and encourage referrals and bookings.
- Responded to personalised patient needs for targeted condition treatment and management.
- Maintained clean, hygienic environments to achieve sanitisation protocols.
- Coordinated staff schedules to maintain operations whilst remaining under budget.
- Managed clinic diary bookings and updated calendars for efficient service planning.
- Created welcoming, friendly patient environments to increase customer satisfaction.
- Used team and customer feedback to continually evolve and improve service provisions.
- Updated patient records with current, accurate information for excellent care continuity.
TMS operator ( Theatre Managment System)
Belfast Health and Social Care Trust
Belfast, Co Antrim
04.2007 - Current
- Kept updated in performance changes and requirements by attending meetings with directors and production teams.
- Managed the setting-up, testing and operating of the data entry for theatre operations and systems for research shows per month.
- Liaised with the director on performance budgets to ensure correct operations were entered for next day and stayed within funds.
- Conducted thorough risk assessments before performances, ensuring the safety of actors, customers and colleagues.
- Adapted to different creative demands to help achieve artistic vision.
- Adopted safe working practices when working at heights in theatre environment.
- Worked ergonomically to minimise risk of personal injury.
- Attended rehearsals to practise precise execution of planned performances.
- Followed precautions to prevent risk of fire.
- Helped large teams execute high-quality performances to meet audience expectations.
- Collaborated with talented multidisciplinary teams to execute high-quality work.
- Liaised between different teams to maintain clear and prompt communications.
- Received and actioned feedback to improve contribution to overall performance.
Head administrator
Ardoyne Shankill / Health Partnership
Belfast, Co Antrim
04.2003 - 04.2007
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Oversaw database to maintain updated records and accuracy.Sage Data Input
- Helped with managing Health Events and Communicated with outside agencies.
- Took Notes at all Steering Group Meetings.
- In Charge of all phone communication, and email communication
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Negotiated with vendors and service providers to control corporate expenditures.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drove company mission and values, representing organisation at meetings and industry events.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Typed Letters dictated by Project Coordinator
Volunteer worker
Ardoyne Association
Belfast, Co Antrim
01.2002 - 04.2003
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Utilised social media platforms and online resources to advertise volunteer opportunities and attract wider pool of potential candidates.
- Built strong relationships with community partners and stakeholders.
- Created warm, welcoming environment for service users' duration of stay.
- Evaluated impact of charitable programmes and made data-driven decisions to improve effectiveness.
- Maintained accurate, up-to-date records of volunteer activities.
- Coordinated and supported work of volunteers in execution of projects and initiatives.
- Communicated and collaborated with individuals from diverse backgrounds.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Liaised with community organisations and partner agencies to identify volunteer opportunities and align volunteer efforts with community needs.
- Promoted cultural understanding and tolerance through community-based arts and cultural events.
Education
GCSEs - 5 GCSES
Our Lady of Mercy SchoolBelfast
Belfast 03.1997 - 03.1998
GCSEs - Sociology
Met College
Belfast 04.1999 - 05.2000
NVQ Level 1 - Nursing
Belfast Heath and Social Care Trust
Belfast 02.2014 - 01.2015
NVQ Level 2 - Nursing Health and Social care
Belfast Trust
Belfast 03.2015 - 06.2015
30 Credits - Heath and Social Care
Open University
Belfast 06.2011 - 06.2012
Bachelor of Criminology and Criminal Justice - Criminology and Criminal Justice Social Siences
Ulster University Belfast
Belfast 01.2017 - 06.2024
Skills
- Safeguarding knowledge and research
- Organisational standards Dictation typing
- Nursing care
- Housekeeping of all It software
- Activities of Daily Living monitoring
- Care management / research
- Care plan management
- Documentation development and Exams
- Working with other departments attending meetings and courses working with tutors on a personal level
- Drawing up reports in a timley manner, good organisation skills Good Telephone manner
- Social care
Criminology and law Modules
Essay Management and completion
Critical thinking and assessing risks
- Basic life support / Ethics Cert
- Heath Research working with Microsoft Word Power Points for presentations and Excel as well as email and University Portals
- Data Entry and Communication with other agencys Researching reports for data entry
- Safeguarding knowledge
- Crisis consultation
- Solution-focused techniques
- Behaviour pattern recognition
- Crime Prevention
- Trend Monitoring
- Calm in crisis situations
- Surveillance techniques
- Background Checks
- Investigating crimes
Languages
English
Upper intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
“A dream doesn't become reality through magic; it takes sweat, determination and hard work.” – ...
Timeline
Bachelor of Criminology and Criminal Justice - Criminology and Criminal Justice Social Siences
Ulster University Belfast
01.2017 - 06.2024
NVQ Level 2 - Nursing Health and Social care
Belfast Trust
03.2015 - 06.2015
NVQ Level 1 - Nursing
Belfast Heath and Social Care Trust
02.2014 - 01.2015
Heathcare Assistant Auxillary
Belfast Health and Social Care Trust
08.2013 - Current
Pain Clinic Coordinator
Belfast Health and Social Care Trust
08.2011 - Current
30 Credits - Heath and Social Care
Open University
06.2011 - 06.2012
TMS operator ( Theatre Managment System)
Belfast Health and Social Care Trust
04.2007 - Current
Head administrator
Ardoyne Shankill / Health Partnership
04.2003 - 04.2007
Volunteer worker
Ardoyne Association
01.2002 - 04.2003
GCSEs - Sociology
Met College
04.1999 - 05.2000
GCSEs - 5 GCSES
Our Lady of Mercy SchoolBelfast
03.1997 - 03.1998
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