Rosemary Kumi
Barking,London
Summary
INTRODUCTION Kind and Empathy Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client's needs. Reliable support Worker enthusiastically pursuing the opportunity to add immediate value to the growing team. Inspired to help others and driven to apply an unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Support Worker
Families and Community Support Services
07.2023
- Provide care and support to clients in their homes, within supported live-in or residential services
- Support people to get out and about in their community, attend GP appointments or go on holidays
- Helping them to access community facilities and be included in community groups
- Understanding their communication needs and adapting communication to each individual, e.g
- Sounds, tones, body language
- Working with other professionals, such as doctors and therapists, to ensure consistency of support
- Providing emotional support to individuals and their families
- Providing practical support for individuals and their families, such as helping with household tasks, personal care and paperwork
- Supporting and monitoring their healthcare needs, including administering medication and temperature checks
- Supporting them to pursue their hobbies and interests
- Supporting the learning of new skills or gaining employment and assist with life skills, such as budgeting and paying bills
- Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping or maintaining their housing.
Support Worker
Families & Community Support Services
07.2023
- Provide care and support to people in their homes, within supported live in or residential services
- Support people to get out and about in their community, attend GP appointments or go on holidays
- Support parents with childcare activities and Maintain clear, neat records
- Engaging, motivating and encourage young people to participating daily living activities
- To care, and establish positive relationships with the children/young people, assessing needs and working collaboration in producing, implementing, delivering, and revising individual care plans
- To organise participate in activities for children and young people
- To maintain high quality of care and support which meets the physical, emotional, intellectual, social, and cultural needs of children and young people within the care of aspirations
- Working within the Children's Act 1989, every child Matters and all other relevant legislation
- Provide advice, assistance, and support on a 1:1 basis to enable the child to address past and present difficulties
- Providing emotional support at the time of difficulty or stress
- Attending young people's meetings and contributing to the meetings
Otoo Memorial Hospital
04.2022 - 04.2023
- Assist with the development of person-centred plans for patients and provide emotional and behavioural support
- Monitored, maintained and calibrated medical equipment daily
- Support patients to develop their life skills and independence
- Coordinated care with physicians and other healthcare professionals
- Provide personal care assistance regarding the administration of medication to clients with special health needs
- Encourage and enhance patient's comfort and general well-being as well as provide them with an engaging and stimulating environment such as holding conversations and going out for walks
- Other important activities include responding to emergencies, writing reports, keeping accurate records and handling patients' relevant information.
Agency General Manager
Abyrose Wholesale
12.2013 - 10.2021
- Tema
- Greater-Accra, Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action, planning minimize long-term costs
- Ensured and updated good customer service communication system.
Teller
K&P Global Forex Bureau Ltd
Accra
11.2015 - 01.2016
- Maintained client and bank confidentiality by ensuring adherence to the organization's data protection policy
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Delivered exceptional service to customers in person or over the telephone
- Adhered to financial services security and audit procedures.
Administrative Secretary/ Receptionist
Ice Cool Purified Mineral Water
01.2014 - 09.2014
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Administrative Secretary
Clinical Pastoral Education/Matthew
08.2012 - 09.2013
- Interacting with PLs on daily basis and also planned the hospital appointment
- Maintained confidentiality of organizational records and clients information
- Assisting in organizing seminars for organizations/individuals dealing with PLs
- Responsible for all visitors who come to the house and ensuring that their names and addresses are recorded in the visitors book and ensured that they were hosted in a hospitable manner
- Organized summer educational programs, trips and workshops for students in and out of our organization
- Wrote report on social gatherings and happenings that were organized by the organization or other sister organizations
- Performed salient administrative tasks like typing, staff records, photocopying, filing hospital forms and scanning
- Registering new clients onto the organizations management system
Education
Certificate in Care - Health and Social Care
01.2022 - 03.2022
Senior High Certificate - General Arts
10.2006 - 05.2009
Diploma - Journalism
11.2012
Skills
- First Aid
- Health and Safety Administration
- Personal care
- Computer literate
- Client Documentation
- Verbal and Written Communication
- Personal Hygiene Assistance
- Client Record Management
- Medication administration
- Safeguarding policies
- Social care
Languages
English
Fluent
Certification
Training Content:
- Care Certificate Standards 1- 15
- Fire Safety – Adult Care Level 2-4
- Fire Safety for Domiciliary Care- Adult Care Level 2-4
- First Aid – Adult Care Level 2-3
- Food Hygiene – Adult Care Level 2-3
- Health and Safety- Adult Care Level 2&3
- Infection Control- Adult Care Level 2-4
- Medication Practice- Adult Care Level 2-4
- Moving and Handling- Adult Care Level 2&3
- Safeguarding and Protection Adults- Adult Care Level
Other Completed Programmes:
- Confidentiality
- GDPR, 2018
- Managing Conflict and Aggressive Behaviour
- Working with Migrants
- Female Genital Mutilation Social Welfare Alliance
- Asylum Entitlement and Support
- Safeguarding Adults and Professional Boundaries
- First Aid
- Health Care Assistance/ Support Worker
- Domestic Violence
Additional Information
REFERENCES
Stephen Moore
Care Group International Limited
175 Portland Road,
South Norwood London
SE25 4UY
Email: stephen.moore@caregroupinternational.org
David Eshun
Families & Community Support Service
Stratford Advice Arcade
107-109 The Grove
Stratford, London, E15 1HP
Email: david.eshun@families-support-service.org
Michael Hughes
Families & Community Support Service
Stratford Advice Arcade
107-109 The Grove
Stratford, London, E15 1HP
Email: help@families-support-service.org
Timeline
Support Worker - Families and Community Support Services
07.2023
Support Worker - Families & Community Support Services
07.2023
- Otoo Memorial Hospital
04.2022 - 04.2023
Care Skills Academy - Certificate in Care, Health and Social Care
01.2022 - 03.2022
Teller - K&P Global Forex Bureau Ltd
11.2015 - 01.2016
Administrative Secretary/ Receptionist - Ice Cool Purified Mineral Water
01.2014 - 09.2014
Agency General Manager - Abyrose Wholesale
12.2013 - 10.2021
Administrative Secretary - Clinical Pastoral Education/Matthew
08.2012 - 09.2013
Action Secondary School - Senior High Certificate, General Arts
10.2006 - 05.2009
Jayee University College - Diploma, Journalism
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